Training and Educational Services Bureau Chief; ODJFS Program Administrator

Job Description - Training and Educational Services Bureau Chief (ODJFS Program Administrator
2) )

Job & Family Services

ODJFS Human Resources Team, o.gov

Mar 3, 2026, 4:59:00 AM

James A Rhodes Office Tower 30 30 East Broad Street 30th Floor Columbus 43215

United States of America-OHIO-Franklin County-Columbus

Compensation: $47.50 per hour

Full-time

Union:
Exempt from Union

Program Management

Technical

Skills:

Change Management, Data Analytics, Learning and Development, Regulatory Compliance, Training, Facilitating

Professional

Skills:

Adaptability, Collaboration, Consultation, Leading Others, Strategic Thinking, Verbal Communication, Written Communication

Who We Are

The Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through the following programs:

• Cash and Food Assistance
• Employment Services and Workforce Development
• Unemployment Insurance
• Adult Protective Services
• Child Support

Public service is an honorable way to serve the community in a hands‑on dedicated way. You can make a difference in someone’s world!

Guiding Principles

• We will be a leader in customer satisfaction.
• We will have a reputation that attracts and retains talented, diverse, and dedicated employees.
• We get better at what we do every day.

Office of Employee and Business Services

The Office of Employee and Business Services (OEBS) provides customer service and operational support to ODJFS through five bureaus:
Business Services, Civil Rights and Labor Relations, Human Resources, Multimedia Services, and Training and Educational Services. OEBS customers include all ODJFS employees, clients, service providers, county agencies, and the public. Learn more about the office by visiting the ODJFS OEBS webpage.

You will lead training and educational services for the agency, focusing on leadership development, technical skills, and organizational change management. You’ll help ODJFS state and county staff build skills and careers through training and other tools. You’ll oversee the agency’s learning management system and provide training consultation services to state and county employees. You’ll also play a key role in guiding staff through organizational transitions.

You’ll collaborate with other Office of Employee and Business Services leaders to deliver exceptional customer service and administrative support to ODJFS programs, employees, and the public.

• Lead and support a team of training professionals.
• Serve as a subject matter expert in training for state and county employees.
• Promote continuous learning and career growth in state service.
• Conduct training needs assessments for agency leaders and supervisors.
• Sponsor and support agency-wide organizational change management initiatives and projects.
• Review and approve learning objectives, assessments, and materials to ensure quality and consistency.
• Ensure compliance with state, legal, and administrative training requirements.
• Analyze and report on agency training and educational strategies.
• Provide consultation services on curriculum design, training strategy, policy implementation, training plans, the creation of job aids and technical assistance, and performance improvement.
• Organize large‑scale in‑person and virtual training events.
• Manage team performance, set goals, track progress, and oversee assignments for training staff.

We are looking for an individual with skills in facilitation, training, communication, collaboration, and adaptability. We prefer a candidate with an Organizational Change Management (OCM) Certification from a recognized provider such as:

• Prosci (ADKAR® model)
• Association of Change Management Professionals (ACMP) – Certified Change Management Professional (CCMP)
• APMG International – Change Management Foundation or Practitioner
• Kotter Change Certification
• Avaap Change Management Lead Certification
• Or an equivalent, industry‑recognized OCM credential

Full‑time

Standard workdays are Monday through Friday. Hours are between 7:00 a.m. and 6:00 p.m.

Rhodes State Officer…