Fulfillment Center Operations Manager, Night Shift

Fulfillment Center Operations Manager, Night Shift

Babylist is hiring a confident and operationally driven Night Shift Fulfillment Operations Manager to lead our overnight team at our Fulfillment Center in Commercial Point, Ohio. In this role, you’ll oversee safe, accurate, and efficient operations while guiding a team of 80+ teammates to perform at their best and stay engaged.

Babylist is the leading registry, e-commerce, and content platform for growing families. With over $1 billion in annual GMV and more than $500 million in 2024 revenue, we are reshaping the $320 billion baby product industry.

Our Fulfillment Center team works on‑site to support physical operations. Partner teams are distributed remotely across the U.S., Canada, and Mexico. We meet in person at least twice a year and maintain consistent focus on our purpose and results.

• Night Shift, Sunday to Thursday, 7:30 PM to 6:00 AM (4/10 schedule)
• On‑site at our Fulfillment Center in Commercial Point, Ohio

• Lead, monitor, and optimize overnight workflows to ensure timely and accurate order fulfillment.
• Serve as the on‑site leader for overnight operations, resolving challenges and making decisions that keep the team safe, engaged, and productive.
• Coach and mentor direct reports, ensuring they coach their teammates and foster a culture of growth and accountability.
• Navigate employee relations issues fairly and consistently, de‑escalating and resolving situations on the spot.
• Consistently achieve or exceed operational KPIs by leveraging data, analyzing performance trends, and implementing continuous improvement initiatives.
• Ensure all employees follow safety standards and protocols, minimizing risk and maintaining a secure workplace.
• Use WMS systems to streamline operations, reduce waste, and improve accuracy.
• Collaborate across the business to align priorities, share insights, and ensure consistency across operations.

• 10+ years of management experience, with at least 5 years in warehouse operations and managing teams of 80+ people.
• Proven experience building operational excellence from the ground up, especially in startup or high‑growth environments.
• Experience leading overnight or third‑shift teams and understanding how to motivate and support them.
• Decisive and confident, comfortable making important decisions on your own during the shift.
• Strong people developer who coaches and mentors direct reports and supports them in coaching their own teammates.
• Inclusive leader who respects and values people from all cultures and backgrounds.
• High integrity, setting clear boundaries and modeling the behavior you expect.
• Tech savvy, proficient in Google Suite and collaboration platforms such as Slack or Microsoft Teams.
• Deep expertise in warehouse management systems (WMS) and strong knowledge of inventory control and workflow optimization; experience with High Jump/Koerber is a strong plus.
• Data‑driven results‑oriented leader who consistently delivers in high‑volume environments.
• A strong collaborator, building relationships across shifts and departments.
• A safety‑first leader who fosters a culture where safety is non‑negotiable and compliance is built into every process.
• Comfortable and enthusiastic about working in an AI‑forward environment where AI tools are part of daily operations.

• Ability to stand and walk for extended periods (up to 10–12 hours per shift) with scheduled breaks.
• Ability to walk the floor extensively, averaging 10,000+ steps per day.
• Ability to lift and move items up to 20 lbs occasionally throughout the shift.
• Comfort with pushing, pulling, bending, twisting, and performing repetitive motions as needed.

• Focus on culture: intentional meetings, exceptional management, and tools to connect with colleagues.
• Impactful products that positively affect millions of people.
• AI is intentionally embedded in how we work, creating innovation and scaling impact.

• Competitive pay with equity and bonus opportunities.
• Career progression and performance‑based advancement.
• Company‑paid medical, dental, and vision…