Clinic Manager

Clinic Manager

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Celebrating 20+ years of excellence, Skin Spirit is a top destination for aesthetic skincare and body, with over 55 locations nationwide. Our highly trained experts are the best in the industry – renowned for personalized service delivering safe, effective, medically proven treatments and optimal results. Skin Spirit is here to ensure you find joy in your skincare journey and happiness in the results you’re looking for.

Management

Full Time

Columbus - Dublin

$75,000 - $125,000 / year

The Clinic Manager is a crucial position in the success of Skin Spirit. This role is responsible for setting the tone of the clinic while managing the team and clinic operations through the lens of our culture and values. The Clinic Manager will partner with leadership and the clinic team to strategically position the business for consistent growth while ensuring daily operations are smooth and effective.

The Clinic Manager will empower and motivate the team while ensuring the clinic delivers the highest level of service to clients.

• Obsession with client experience:
  We connect with our clients on a personal level to provide the best service to meet their needs. We listen to feedback and proactively address any concerns that may arise to foster loyalty and achieve our goals.
• Drive for excellence and continuous improvement:
  We are committed to exceeding expectations, both internally and externally.
• Entrepreneurial spirit:
  Skin Spirit does not have a one-size-fits-all approach. We encourage employees to think outside the box and find new avenues for the growth and success of their clinic. We embrace ambiguity, learn from mistakes and fail forward.
• Commitment to putting the team first:
  We recognize that it takes a village and are deeply committed to the growth and development of the people around us. We recognize when others succeed, we do too.

• Set the vision and direction for the clinic team, articulating priorities, and generating enthusiasm and energy against unified goals.
• Manage all aspects of clinic daily operations, such as organizing workflow, optimizing schedules, addressing client feedback, inventory management, revenue performance, and other administrative duties.
• Hold the team accountable for maintaining the highest standards as related to client service, safety and compliance.
• Recruit, retain, and develop a high‑performing and diverse team.
• Support staff development through 1:1 touch‑bases, Individual Development Plans, coaching, and training/development.
• Improve systems, policies, and procedures to increase efficiency and level of service.
• Additional duties and tasks as needed.

• Bachelor’s Degree strongly desired; HS Diploma/GED required.
• 5+ years of relevant experience in the medical/spa industry, luxury retail, hospitality, or similar industry.
• Experience managing, leading, coaching, and developing diverse teams and specialized talents to achieve high performance.
• A positive attitude and desire to model a growth mindset for employees.
• Ability to work a flexible schedule to accomplish all major responsibilities, including early mornings, evenings, weekends, and holidays.
• Strong organizational skills with the ability to handle multiple tasks simultaneously, maintain focus, and adapt to unexpected situations.
• Excellent written and verbal communication, and active listening skills; ability to communicate at all levels of the organization.
• Fluent computer and phone skills; working knowledge of Microsoft Office (Word, Excel, Outlook) and the ability to learn about new technologies.

• Prolonged periods of sitting at a desk and working on a computer.
• Occasionally stand, walk, use a lift. (
  
  Note:
  
  incomplete instruction; retained for completeness.)
• Occasionally lift and/or move up to 20 pounds and occasionally lift or move up to 30 pounds.

We offer a competitive benefits package which includes generous employee discounts, Friends & Family discounts,…