Sr. Manager, Operational Excellence; Global Services

Sr. Manager, Operational Excellence (Global Services)

Location:

Columbus, OH

Salary Range: $ – $

As a member of the Global Services team and a partner to the Regional Services Leaders/Teams, the Sr. Manager, Operational Excellence (Global Services), oversees the successful design and implementation of a portfolio of high‑priority, high‑impact Company initiatives to streamline processes, accelerate growth and profitability. This position requires significant collaboration across business functions and all levels of staff, including senior executives, business leaders and subject‑matter experts.

Key areas of focus include driving the identification and execution of strategic initiatives (Productivity (VOS), Service Operating system, Digital Service implementation, IT system rationalization), driving consistency and enabling the overall Global reporting to monitor and review business performance. The incumbent will be expected to lead cross‑regional actions across Service operations and support functions. This is a hands‑on role, where a high level of energy and entrepreneurship is required, and the position ensures service global tools integration and deployment at the regional level.

• Support business leaders with effective analysis, modeling, and research tools, to develop recommendations and business plans for programs and service development, growth, and efficiency.
• Prioritize the business portfolio of strategic operational initiatives to develop a complete program, including an understanding of costs, anticipated benefits, risks, and interdependencies.
• Drive consistency within the Service Operations Team, developed to drive efficiency, productivity, and utilization with the Regional Service Operations teams.
• Operationalize the Global governance cadence to monitor annual operating plan execution; identify roadblocks and areas where strategies, tactics, and execution need to adjust based on new learnings.
• Introducing new KPI’s, Lean Practices and tools to improve business Productivity.
• Collaborate with the business and finance to define Service dashboards and standard operational reporting to be included in the LOB Global Q ’s and Regional interlock meetings.
• Define and communicate the global OPEX vision and roadmap, ensuring alignment with corporate strategy and regional priorities.
• Establish a culture of continuous improvement across all service operations, promoting innovation and operational excellence.
• Recruit, mentor, and develop a high‑performing global OPEX team, fostering collaboration and knowledge sharing across regions.
• Create structured training programs to build expertise in Lean, Six Sigma, and other process improvement methodologies.
• Develop and enforce global operational standards and best practices, ensuring consistency across regions while allowing for local adaptability.
• Implement a robust governance framework for monitoring compliance, performance, and continuous improvement initiatives.
• Lead global change management initiatives, ensuring smooth adoption of new processes and tools across diverse cultural and operational environments.
• Engage with senior stakeholders to drive alignment and secure sponsorship for OPEX programs.
• Performs other activities as requested and prioritized by the Senior Director Global Service Operations.

• Bachelor’s degree in business, engineering, or technology operations is desirable; MBA preferred.
• 7+ years of experience in a top‑tier consulting firm or internal business function leading initiative teams in operations and transformation project work.
• Experience in a medium‑to‑large industrial or technology organization.
• Advanced proficiency in Microsoft Word, PowerPoint, and Excel.
• Analytical skills to understand the impact of recommendations on the organization.
• Exceptional communication skills and ability to build diverse relationships within a matrix organization.
• Ability to understand customer / client issues and creatively apply solutions to real‑world issues.
• Project Management skills – ability to organize and schedule people and tasks; use goals to guide actions and create detailed action plans; manage multiple projects.
• Abi…