Supervisor, Solutions Center - Financial Services; Retirement Solutions Operations HYBRID

Position: Supervisor, Solutions Center - Financial Services (Retirement Solutions Operations) HYBRID
This role will require candidates to secure their FINRA SIE, Series 6 & 63 within the first 120 days from their start date. Candidates with FINRA SIE and Series 6 in hand at time of hire are strongly preferred.

This position will be hired on a Success Flex basis.

The hired associate must reside within 35 miles of the following location(s):

Scottsdale: 18700 Hayden Road Scottsdale AZ, 85255

Columbus:
Three Nationwide Plaza, Columbus OH, 43215

Work schedule:

2 days in office, 3 days remote between 9:30am - 6:00p ESTThis role does not qualify for employer-sponsored work authorization. Nationwide does not participate in the Stem OPT Extension program.
** Job Description Summary
** As a Supervisor, you'll develop and implement team objectives, be responsible for supervising team activities and addressing potentially sensitive issues.
****** Job Description
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* Key Responsibilities:

*** Supervises all team activities including assigning and monitoring work, associate matters, team meetings, one-on-one meetings, asset retention efforts, etc.. Collaborates with associates to develop individual objectives and development plans and monitors progress accordingly. Addresses and supervises crucial, escalated inquiries from multiple distribution channels.
* Demonstrates effective leadership and manages performance according to Nationwide standards. Provides mentorship, feedback and rewards to team members. Acts as a guide and provides career development assistance to associates. Identifies and addresses improvement opportunities and implements development plans. Reviews call effectiveness and manages performance.
* Leads case design, business consultations, product updates, training, product rollouts, education and support. Identifies the question(s) behind the question to proactively help associates offer consultative expertise.
* Tackles complex issues and use appropriate resources for resolution. Acts as a subject matter authority/resource for other associates when team lead is not available. Understands the market and competitors to provide the desired outcome.
* Develops a team that demonstrates proficiency with multiple technology systems and programs to provide a great experience for our customers and financial professionals. Encourages team to embrace social media and utilizes virtual technology to enhance customer/advisor experience.
* Communicates, supports and implements business unit and product strategies at the operating level.
* Provides input to budget development and manages expenses accordingly.
* Partners with the training area to conduct analysis of training opportunities. Provides recommendations on training needs. Delivers training when necessary.
* Represents area and/or department on different committees and/or projects.

May perform other responsibilities as assigned.
** Reporting Relationships:
** Reports to Manager/Director.
** Typical Skills and Experiences:
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* Education:

** Undergraduate degree in finance, business administration, insurance, economics or communications preferred.
** License/Certification/Designation:
** SIE, Series 6 and Series 26 may be required, based on assigned business unit.
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* Experience:

** Six years of experience in customer service and sales including experience in leading/supervising a team of service and/or sales professionals.
** Knowledge, Abilities and

Skills:

** In-depth knowledge of products, sales and support techniques, distribution channels, best practices in sales, management and training of sales professionals required. Excellent verbal and written communication skills to connect with customers/ producers and supervise a team. Supervisory, communications and training skills.

Other criteria, including leadership skills, competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the hiring manager’s leader and Human Resources Business Partner.
** Values:
** Regularly and consistently demonstrates Nationwide Values.
** Job

Conditions:

**** Overtime Eligibility:
** Not Eligible (Exempt)
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* Working Conditions:

** Call center environment. Extended periods of time sitting in front of a computer and taking phone calls.
** ADA:
** The…