Business Manager - Partners Kids; PFK

Overview

Monday - Friday, 8am - 5pm
Salary, Exempt
Benefits Eligible

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Supports the operation of both the Partners For Kids Office of the Medical Director and Operations department and guide their success by creating an environment sufficient in resources, training, integration, and leadership. Works closely with internal customers at Partners For Kids, Nationwide Children’s Hospital, external customers including managed care insurers and community partners to achieve the healthcare triple aim (better care for individuals, better health for populations, and lower per capita costs) for PFK’s membership.

Essential Functions:

• Develops and implements ongoing processes and initiatives to improve outcomes and/or cost effectiveness of care provided to PFK members by the PFK provider network.
• Implements systematic processes to measure, monitor and improve results of initiatives across the PFK population and provider network.
• Keeps abreast of developments and trends in areas of responsibility.
• Manages projects and initiatives with special attention to strong documentation, meeting facilitation, longitudinal project motivation and collaboration across PFK teams.
• Seeks ways for department to operate more effectively by expediting and facilitating cross-functional actions and by implementing ways to enhance workflows and communication. Ensures coordination of provider-facing activities among members of the Office of the Medical Director and Operations teams (e.g. communications, practice visits, educational offerings, etc.).
• Plans and administers, directly or through subordinate supervisory personnel, the effective management and quality of programs at Partners For Kids. In particular, coordinates managing activities with the NCH Pharmacy and Quality Improvement managers who lend administrative oversight to PFK team members.
• Hires, orients, manages, evaluates subordinate personnel, including project managers, provider relations specialists and quality outreach coordinators.
• Develops and monitors staffing, capital and operating budgets for the Office of the Medical Director and Operations Department in cooperation with the PFK Finance team.
• Participates in developing departmental goals and performance metrics that support the PFK strategic plan and in designing and implementing appropriate plans to meet agreed upon goals in collaboration with internal and stakeholders.
• Participates in developing department policies and procedures and ensures subordinate personnel effectively administer approved policies and procedures.
• Develops, implements and tracks results of marketing plans supporting the use of PFK services by members of PFK’s provider network.
• Coordinates with Engineering / Planning and Business Development for all space needs for staff within the Office of the Medical Director and Operations team.
• Promotes continuous improvement by developing and revising standards, implementing appropriate corrective actions to resolve discrepancies, ensuring adherence to continuous performance improvement and ensuring compliance with the Corporate Integrity Program.
• Serves as a resource to assigned staff in resolving problems and concerns.
• Participates on a variety of committees to achieve improved value for services with other departments.
• Develops and maintains relationships, as appropriate, with other internal and external stakeholders.
• Collaborates with other leaders to insure outcomes, quality of care, service standards, compliance with regulatory requirements and program innovation.

• Master's Degree in Business Administration, Health Science Administration, Public Health, Nursing or other clinical discipline, required.
• Advanced course work in business administration, required.

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• Interpersonal skills sufficient to provide effective leadership for subordinate personnel, to maintain a variety of internal and external contacts, and to interact effectively with patients, families, physicians, and other hospital department personnel.
• Development of presentations…