Parking Supervisor

Overview

LEGENDS & ASM GLOBAL – Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we offer an end-to-end solution across all areas of venue operations and revenue generation for many of the world’s most iconic brands and venues. Legends brings a 360-degree, data-driven approach across planning, sales, partnerships, hospitality, and merchandise, and works with top-tier clients to deliver exceptional experiences.

ASM Global is the world leader in venue management and live event production, overseeing 400+ arenas, stadiums, convention/exhibition centers, and performing arts venues globally. Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. We operate guided by our values of respect, integrity, and accountability, and we strive to create a workplace where everyone can succeed.

Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!

Legends/ASM Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for a Parking Supervisor at the Greater Columbus Convention Center. The Parking Supervisor is responsible for the overall supervision of the parking staff and operations during scheduled shifts, and for assisting in the coordination of special projects and duties as assigned.

• Act as liaison between Parking department and User group contacts, hotel partners, Public Safety Department/CPD.
• Complete an inspection of each facility and its equipment each shift and report any variances or points of concern.
• Provide a shift log on the operating status of parking access and revenue control equipment, and report any unique occurrences/issues to the Parking Coordinator, Assistant Manager, and Manager at the end of each shift.
• Supervise daily activities of Lane Ambassadors and Maintenance staff in the parking department to ensure compliance with expectations.
• Provide leadership and team building, communicate policies and operational information, and promote safety.
• Develop and maintain a cooperative team-building environment; model positive communication and solution-based problem solving.
• Perform spot checks on parking transactions for all cashiers and change banks.
• Monitor employee attendance and appearance, noting any violations of company policy.
• Monitor cashier revenue reconciliation, noting any deficiencies per department policy.
• Handle customer issues and inquiries; promote positive customer relations by being responsive and attentive to customer needs.
• Assist the Parking Coordinator with reviewing shift paperwork, auditing, compilation of operating management reports, reviewing parking system activity reports, attending meetings, assisting in new hire interviewing, and witnessing/assisting the administration of company progressive discipline policy.
• Maintain department standards regarding customer service, uniform appearance, attendance, revenue controls and accounting.
• Adhere to and administer appropriate actions related to the Progressive Disciplinary Policy.
• Handle parking revenue control equipment issues and service them when they require replenishment of supplies and change revenue.
• Plan and supervise general maintenance tasks in our facilities.
• Assist in snow removal and remediation efforts during inclement weather to provide a clean and safe parking experience and pedestrian travel on our footprint.
• All other duties and responsibilities as assigned by the Parking Manager, Assistant Coordinator and/or Coordinator(s).

Carries out supervisory responsibilities in accordance with all Legends & ASM policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; addressing complaints and resolving problems.

• Knowledge:
  Must have proven knowledge in parking practices and procedures including cashiering duties, monetary reconciliation, parking facility maintenance, customer service, and have a clear…