Area Manager - Northern Ohio

Position Summary

The Valet Area Manager is responsible for overseeing the daily operations, staff management, and client relationships across multiple valet parking locations within a designated area. This role ensures smooth, efficient, and profitable operations while maintaining high standards of customer service, safety, and employee performance. The Area Manager works closely with property partners, internal teams, and senior leadership to ensure operational excellence and guest satisfaction.

To lead and support valet teams across multiple locations, ensuring exceptional service delivery, operational efficiency, and financial success through strong leadership, strategic planning, and relationship management.

• Operational Oversight
  Manage daily operations across multiple valet locations, ensuring smooth traffic flow, efficient service, and safety compliance. Regularly conduct site visits and audits to uphold company standards, address operational issues, and ensure alignment with client expectations.
• Staff Management
  Oversee the recruitment, training, and supervision of valet staff, manage schedules to ensure proper coverage and labor cost control, and provide ongoing coaching and performance evaluations to maintain high service standards and team development.
• Client Relations
  Act as the main contact for property managers and business partners, promptly resolving concerns, ensuring client satisfaction, and identifying opportunities to expand services and strengthen partnerships.
• Financial Management
  Oversee budgets, revenue, and expenses to meet financial goals, ensure accurate cash handling and reporting, and analyze performance metrics to implement strategies that maximize profitability across all locations.
• Safety and Compliance
  Ensure all locations follow safety protocols to prevent accidents and injuries while maintaining compliance with local regulations and company policies. Conduct regular safety meetings, audits, and ongoing staff training to promote a safe and secure work environment.
• Customer Service Leadership
  Promote a customer-first culture by ensuring consistent, high-quality service across all locations. Provide staff support and training while professionally handling escalated guest concerns and resolving issues quickly to maintain guest satisfaction.
• Technology and Reporting
  Use valet management software to track operations and revenue, regularly review reports to identify trends, inefficiencies, and improvement opportunities, adjusting optimize performance and profitability.
• Travel and Communication
  Due to the geographic scope of the role, travel may be required, focusing on site visits to oversee performance, address challenges, and support new account launches. Ongoing communication is essential, providing consistent updates and performance insights into leadership. In some cases, the Manager may need to use a personal cell phone to manage operational matters effectively.
• Supervisory Responsibilities
  Actively involve staff in planning, decision-making, and process improvement while taking full responsibility for team performance. Maintain an open and accessible leadership style, providing regular feedback, supporting skill development, and encouraging professional growth. Seek and apply feedback from both internal and external customers, promote a culture of quality, and continuously work to enhance processes, services, and supervisory skills to drive team success.
• Additional Responsibilities
  Other tasks may be assigned as needed to support the company’s overall operational and financial objectives, with the expectation that the management remains flexible and responsive to evolving business needs. Attend required staff meetings and complete assigned training modules in a timely manner. Including but not limited to the ability to work flexible hours when needed, particularly during financial close periods and occasional travel for financial reviews, audits, or corporate meetings.
  
  May be required.

Competency/Qualifications
To perform this job successfully, an individual must be able to perform each essential duty…