Scheduling and Billing Assistant

Franklin Park Conservatory and Botanical Gardens offers world‑class horticulture, art & nature‑based exhibitions and educational programs. The 13-acre indoor and outdoor facility—situated two miles from downtown Columbus—features glasshouses including the historic John

F. Wolfe Palm House; botanical gardens including the Scotts Miracle‑Gro Foundation Children’s Garden and Scotts Miracle‑Gro‑Foundation Community Garden Campus; and event venues. The Conservatory is home to the largest collection of Chihuly glass in a botanical garden and Light Raiment II by internationally renowned artist James Turrell. Committed to the community, the Conservatory strives to provide an accessible and welcoming experience to all.

As a premier botanical garden destination, we connect people to nature and create life enhancing experiences.

Envision a world that celebrates nature as essential to the human experience.

The Scheduling and Billing Assistant is primarily responsible for managing the registration of school field trips and handling the associated administrative tasks, including processing payments and assisting with accounting duties to ensure timely and accurate payment processing. This role requires strong organizational skills, attention to detail, and the ability to work collaboratively with both school representatives and internal teams.

The ideal applicant is organized, adept at navigating software and possesses a keen interest in providing excellent customer service to schools and other student organizations.

The applicant must enjoy working collaboratively in a close‑knit team environment and assisting members of the Community Outreach and Education department where needed.

This is a full‑time, non‑exempt position. This position is eligible for the Conservatory's benefit package offered to full‑time employees, which includes medical, dental and vision insurance, company paid Life/AD&D/Short‑Term and Long‑Term Disability insurance, participation in the Ohio Public Employees Retirement Program (OPERS), optional 457(b) Deferred Compensation plan, generous Paid Time Off (PTO), and complimentary membership to the Conservatory.

$19/hour

• Schedules and registers schools for field trip programs and off‑site programs.
• Assists with the logistics for school programs on‑site (greeting busses, coordinating with other departments, communicating with education staff).
• Handles basic school program accounting tasks including: issuing invoices, following up on outstanding payments, ensuring all payments are recorded correctly, assisting in reconciling accounts, resolving payment discrepancies, and preparing financial reports related to school program payments.
• Interacts with school personnel and other organizations to ensure a successful experience for students and teachers (calling teachers to resolve scheduling conflicts, answering phone inquiries, responding to voicemails, etc.).
• Tracks expenses, participation, statistics and trends related to all programming as applicable.
• Occasionally assists with the delivery of educational programming as assigned for Pre‑K through grade 12.
• Performs other duties as assigned.

High School Diploma/GED required. An Associates or Undergraduate Degree in a related field is a bonus.

Administrative work experience is required with a basic understanding of accounting processes.

1–3 years’ experience working in an educational and/or recreational setting is desirable.

• Ability to learn and navigate multiple software platforms (Event Manager, Volgistics and Tessitura) and enter data with high degree of accuracy.
• Proficient with Google Suite (Docs, Sheets, Slides, etc.).
• Proficient in teleconferencing software programs (Zoom).
• Possesses a professional demeanor and highly developed interpersonal skills.
• Ability to maintain accurate records, databases, and documents, and to meet deadlines and stay on an exact schedule of events.
• Ability to occasionally assist with educational programming.
• Ability to pass a background check and fingerprinting.
• Ability to work a flexible schedule (weekends, evenings, and holiday sometimes required).

Franklin Park Conservatory and Botanical Gardens is an Equal Opportunity Employer. The Conservatory does not discriminate in its employment decisions on the basis of race, religion, color, national origin, sex, pregnancy, lactation status, gender identity or expression, sexual orientation, age, disability, veteran or military status, genetic information, or any other protected status. The Conservatory values diversity and is committed to creating an inclusive environment for all employees.