Director of Community Management

Base Pay Range

$/yr - $/yr

Annual Bonus

Direct message the job poster from Thrive Companies

As the Director of Community Management, you will oversee day-to-day operations and asset performance of a portfolio of urban market-rate properties across Columbus, Ohio. This role will offer critical support and guidance to property teams in collaboration with operations, accounting, marketing and facilities departments.

At Thrive we believe in building places people are proud to call home. Our Community Management team brings each project to life by delivering thoughtful service, strong operations and a people-first approach. From each interaction we believe in building trust and fostering a sense of community.

• Oversee day-to-day property management operations ensuring high-quality service to site teams.
• Oversight of property financials and budget demonstrating a high-level of fiscal responsibility.
• Collaborating directly with departments leads to supporting the company’s vision and initiatives.
• Oversee new lease and renewal performance by monitoring conversion rates, system settings and site team performance.
• Foster a culture of accountability, teamwork, transparency and continuous improvement.
• Work with site teams to quickly and effectively resolve resident concerns.
• Ensure site reputation properly reflects the high-level experience expectations of our properties.
• Participate in all recruiting efforts of the site team.
• Collaborate with asset management and development on current and future pipeline of new luxury lease up properties.
• Conduct site visits to ensure compliance with aesthetic standards and adherence to policy.
• Carry out any additional duties as assigned

• A forward thinker that can assess risk and provide solutions.
• A task master that can balance multiple projects while meeting deadlines. Flexibility is key in our fast-paced environment, where priorities can shift quickly. Being a self-starter with the initiative to take ownership of your projects is a huge asset.
• The focus and concentration to work on detail-oriented projects and meet deadlines.
• An influencer that can support and lead teams. You can keep people engaged and informed of ever-changing needs.
• A financial guru. You understand when and how to manage revenue-based decisions, control expense and master a business plan.

• High school degree or equivalent required, bachelor’s degree is preferred.
• Proficiency with property management software systems such as Entrata.
• Strong organizational skills, communication skills and work ethic.
• Previous experience working in a leadership position on-site required.
• Strong cross-functional and relationship-building skills with department leaders.

• Retirement plan and company match
• Full suite of health benefits
• Philanthropic opportunities and engagement
• Parental and family leave

Director

Full-time

Management, Strategy/Planning, and General Business

Industries:
Real Estate and Hospitality