Team Leader Gas Operations

Job Summary

Leads a team within the Governance pillar of Work Management, providing day-to-day leadership, coaching, and support to ensure alignment with business objectives and exceptional execution. This role is responsible for collaborating with stakeholders, business partners, and cross‑functional teams to develop, implement, and sustain new Work Management processes. The leader will drive process governance, promote continuous improvement, and ensure consistent application of standards and best practices across the organization.

• Provide daily supervision, technical advice, training and information to team members
• Leads the team as the business process owner for changes to existing processes and development of new processes.
• Coach and develop each team member to assist them in reaching their maximum potential. Document each team member’s short and long-term career objectives and guide them in creating robust development plans
• Create a culture of continuous improvement within the team
• Be visible, check in with team members, be proactive in managing emerging issues
• Work closely with other Team Leaders and Managers to promote unity and role‑model collaborative relationships in meeting Work Management objectives
• Drives execution with the customer as the premier focus
• Excellent communications with mobile workforce, field operations, system operations, meter‑to‑cash, call center, construction services, and all others that may apply to ensure collaborative and effective partnerships
• Management of staffing levels to ensure timely completion of all assignments, goals, objectives, and exceptional customer service
• Robust succession plan in place to promote sustainable leadership continuity
• Regularly informs Manager of challenges, concerns and accomplishments related to leader’s overall area of responsibility
• and/or collaborates with other business partners such as New Business, Construction, Engineering, Customer Call Centers, Meter‑to‑Cash to implement processes
• Leads, supports, or participates in Work Management, cross functional and other NiSource process improvement teams, as needed
• and/or drives continuous improvement mindset to identify best practices related to safety, processes, efficiencies, compliance and customer service
• Work with other Team Leaders to ensure alignment of processes with assigning and coordinator work to create a seamless workflow

• Supervisory experience or proven leadership ability
• Excellent oral, written, and interpersonal communication skills
• Exceptional listening and analytical skills
• Possess strong attention to detail
• Must be able to work on‑call
• Advanced skills with personal computers, operating systems and software (MS Office)
• Knowledge of Distribution Operations and policies
• Working knowledge of operations systems (i.e. DIS, CIS, Salesforce, SAP4/HANA)
• Conflict resolution skills
• Collaborative management style
• Possesses a strong willingness to learn
• High School Diploma or GED

• 4‑6 years in Distribution Operations, or equivalent work experience
• Associate's Degree from an accredited college, or equivalent work experience
• Bachelor's Degree from an accredited college, or equivalent work experience
• Previous experience with process and procedures creation

As a public utility, NiSource is required to provide continuous service to customers at all times. To ensure we fulfill that obligation, employees may be required to work outside their normal work hours and perform tasks outside of their normal responsibilities in support of emergency operations.

Authorized to work in the United States without requiring sponsorship.

Value inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners. Respect the unique lived experiences within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represents all walks of life and all backgrounds.

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