Director - Operations

ODW Logistics – Director – Operations Position Summary

The Director of Operations owns the responsibility for overseeing the day-to-day operations serving a multi‑disciplined customer base, multi‑shift and multi‑facility operation(s). This position includes P&L management, customer relations, staff development, and operational oversight.

• Creates and leads best practices, technology enhancements, cost‑effective operational solutions, start‑ups, transfers, continuous improvement and account projects.
• Ensures compliance with all U.S. regulations in all facets of the operation(s).
• Creates, coordinates, monitors and reports on business plan objectives versus actual results and reports to Senior Management and/or clients as required.
• Develops and retains leaders, attracts high‑potential talent and holds leaders accountable for driving culture. Superior team building and consistently models all values.
• Creates, coordinates and reports on business metrics (KPIs) applicable to the operation and fulfills customer and internal requirements. Includes authoring and publishing monthly operations statements to our customer(s) point of contact, summarizing ODW’s performance in regards to SCOPE and customer requirements.
• Creates AOP and owns P&L performance for operation(s).
• Provides Senior Management with data and recommendations to make effective decisions regarding the optimum utilization of people, materials, equipment, facilities, and resources.
• Delights and responds to customer inquiries and serves as the continuous and professional point of contact for customer relations. Heavily involved in business development and contracts.
• Serves as point in RFP responses, including solution concepts and designs.
• Teaches warehouse management systems.
• Other duties as assigned.

These may be representative, but not all‑inclusive of those commonly associated with this position. We encourage you to apply, even if you don’t meet every qualification.

• 15 plus years of management experience required.
• Previous experience as a Director of Operations.
• Bachelor’s degree in business, logistics, operations or equivalent education/work experience required.
• Previous experience with staff development, facility layout, multi‑shift operations, project management and inventory management preferred.
• Experience working for a current third‑party logistics provider.
• Direct work experience in LTL, truckload, loading building and freight optimization.
• Expert knowledge of warehouse management systems preferred.
• Prior P&L exposure and proven ability to manage it preferred.
• AIB, FDA/ODA/DEA experience preferred.
• Proficiency in Microsoft Office tools preferred.

• Excellent verbal, written, interpersonal and organizational skills.
• Presentation skills and ability to respond to questions from various individuals.
• Strong analytical and team‑building skills.
• High energy and the drive to implement organizational change.
• Strong and proven ability to lead others.
• Effective time‑management skills.

• Hear, read and comprehend, write and communicate.
• Frequently sit, type and perform repetitive wrist motion.
• Frequently stand, walk, bend, squat/kneel, twist/turn or reach on even and uneven surfaces.
• Focus (with or without corrective lenses) to see close and distant, along with depth perception capabilities.
• Use material handling equipment that must be operated according to specific operation procedures.
• Spend 50‑75% of time on warehouse floor in fast‑paced environment.

• Respect – Give and it will be given. We treat others as we want to be treated. We cannot control events, but we can control our response. We build respect through honesty, fairness, and integrity.
• Trust – Earned over time. We do what we say we will do. We are clear, direct, and honest. We seek to understand and be understood.
• Team – Accomplish more together. We work hard toward a common goal. We desire to make everyone successful. We achieve the best results as a team.
• Opportunity – Realize your potential. We believe all people have significance and potential. We understand work and life are integrated and we…