Operations Manager

Operations Manager

Iron Mountain is seeking a motivated Operations Manager to join our Asset Lifecycle Management team. In this role, you will be responsible for leading onsite data center operations and serving as the primary liaison between Iron Mountain and our global technology clients to ensure high-performance service delivery. You will oversee a geographically dispersed team, ensuring operational excellence, data security compliance, and superior customer success.

New Albany, Ohio

Iron Mountain is seeking a motivated Operations Manager to join our Asset Lifecycle Management team. In this role, you will be responsible for leading onsite data centre operations and serving as the primary liaison between Iron Mountain and our global technology clients to ensure high-performance service delivery. You will oversee a geographically dispersed team, ensuring operational excellence, data security compliance, and superior customer success.

• Lead and develop teams: manage and motivate a geographically dispersed team by defining objectives, conducting performance reviews, and fostering a "One Team" culture of accountability and growth.
• Drive stakeholder engagement: serve as the onsite lead and primary communication node between Iron Mountain and client stakeholders to align service needs and improve site performance.
• Manage operational excellence: oversee data eradication processes, audit workflow efficiency, and manage performance metrics to ensure 100% compliance with organisational and safety standards.

• Leadership experience: a minimum of 5 years of experience leading highly effective, cross‑functional teams within a fast‑paced or matrixed environment.
• Client relationship management: 5 years of experience in account management or client services, with a proven ability to navigate complex stakeholder relationships.
• Technical & operational proficiency: strong knowledge of project management best practices and proficiency in Google Suite for data tracking and reporting.
• Education & physical requirements: a Bachelor’s Degree, the ability to lift a minimum of 40 lbs, and a valid driver’s license for inter‑campus transport.
• 25% travel.

• Competitive compensation: salary and benefits aligned with industry experience.
• Work‑life balance: paid time off, holidays, and flexible work options to support your well‑being.
• Health & wellness: comprehensive health, dental, and retirement programmes.
• Growth opportunities: continuous learning and professional development to help you reach your career goals.

Requisition: J0096098

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommod See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, colour, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, .