General Manager, Final Mile

Job Description

The General Manager is responsible for all aspects of warehousing and delivery operations in their ecosystem, emphasizing the continuous development of professional relationships with clients, ISPs, customers, and employees while driving results across the operation. This role requires a strong leader with a proven track record in warehouse management, including inventory control, logistics, team leadership, and process improvement. The successful candidate will be instrumental in optimizing workflow, managing budgets, implementing best practices, and fostering a culture of continuous improvement and safety.

• Oversight of all delivery functions, warehouse functions, and client relations, including:
  • Claims management
  • Maintenance of client vehicles
  • Compliance
  • Inventory management
  • Process and workflow optimization
  • Recruitment, development, and retention of employees and ISPs
• Accountable for key business results, including:
  • Safety and compliance audits
  • Employee driver safety program management
  • Personnel/team development and metrics as defined by the client
  • Productivity and KPI data
  • Financial P&L – meet or exceed ecosystem goals
  • Client and customer satisfaction
• Conduct bi‑yearly performance reviews for all direct reports
• Various other special projects and responsibilities as assigned

• Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field.
• 5 years of progressive experience in warehouse operations, with at least 3 years in a leadership role.
• Proven expertise in warehouse operations, including receiving, storage, picking, packing, and shipping.
• Strong knowledge of inventory management principles and best practices.
• Demonstrated experience with Warehouse Management Systems (WMS).
• Excellent leadership, communication, and interpersonal skills.
• Strong analytical and problem‑solving abilities.
• Ability to travel as necessary to support designated territory, approximately 30‑50% local travel.
• Willing to work a schedule that may include early mornings, overnights, weekends, and some holidays.
• Ability to be available on an on‑call basis.
• Demonstrated key characteristics of a successful General Manager.
• Valid Driver’s License.
• Previous experience in Warehouse or 3PL operations is a plus.

$87,000 - $96,500 per year base salary plus eligibility for an additional incentive program. This is an estimated range and may change based on a combination of factors, including but not limited to skills, experience, education, market factors, geographical location, budget, and demand.

• Medical
• Dental
• Vision
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• Life & AD&D Insurance
• Disability Paid Time Off
• Paid Holidays