Head, People Operations

** Hometown empowers schools with seamless digital tools for ticketing, fundraising, and event management, enabling them to create memorable in-person experiences that bring communities together. As a trusted partner dedicated to supporting athletics, arts, and extracurricular activities, we help schools generate vital funding to ensure every student has access to enriching opportunities. With a deep passion for serving those who shape our future, we make event operations effortless – so schools can focus on what truly matters: creating lasting impact in their hometowns.
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* Job Description:

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* Location:

** Remote, hybrid, or in-office (Columbus, OH).
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* Who We Are:

** Hometown is the trusted leader in the education space, equipping athletic directors, coaches, and school administrators with the tools they need to manage their department communications, live events, and fundraisers. Hometown offers an all-in-one, easy-to-use platform to support schools in creating memorable in-person experiences and lasting impact in their communities. We’re continuing to expand our technology and team to provide the best-in-class service to organizations across the country!

Hometown empowers all team members through a positive company culture. Exemplifying our core values of Hustle, Excellence, Resilience, and Ownership (HERO). We’re committed to providing a safe and inclusive work experience for everyone, both those working remotely and within our offices across the country. Consider joining our team today!
** Role

Summary:

** As our Head of People Operations, you’ll be the go-to leader for all things people and culture. You’ll help shape how we work, grow, and take care of each other while making sure our People Operations run smoothly and stay compliant. This is a hands-on role — one day you might be coaching a manager or leading a culture initiative, and the next, you’re improving our benefits plan or tightening up a compliance process.

You’ll report directly to the CFO and lead a small but mighty People Operations team of two generalists and our Columbus Office Manager. You’ll also be a key partner to the CEO and leadership team on organizational design, culture, and talent strategy.
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* Key Responsibilities:

**## Culture & People Experience
* Embed Hometown’s values in hiring, performance, recognition, and day-to-day rituals.
* Keep our culture strong as we grow — make sure we stay a place where people feel supported and inspired
* Partner with leaders to build and maintain great teams
* Design and deliver manager tools and training that help leaders give feedback, manage performance, and navigate difficult conversations.
* Lead employee engagement and development programs that help people do their best work## ## People Operations Strategy
* Own the full employee lifecycle — from hiring and onboarding to growth, performance, and offboarding
* Design and evolve our performance management and career frameworks so expectations and growth paths are clear
* Partner with leadership on organizational design, headcount planning, and change management as we grow and evolve
* Own and optimize our HR tech stack (HRIS, ATS, performance tools), so they’re simple, effective, and scalable
* Keep policies clear, fair, and aligned with who we are as a company
* Create KPI dashboards to monitor and evaluate engagement, retention, hiring, and other key trends## ## Compensation & Benefits
* Oversee payroll, benefits, and compensation in partnership with Finance
* Evaluate and improve our total rewards offerings so they stay competitive and aligned with employee needs
* Maintain and refine our compensation philosophy, job leveling, and pay bands so they are fair, transparent, and competitive.
* Ensure compliance with pay laws, wage and hour rules, and deadlines in every jurisdiction we operate — we never miss a beat (or a paycheck)## ## Compliance & Employee Relations
* Keep us compliant with all federal, state, and local employment laws (including EEO, FMLA, ADA, wage and hour, and state-specific requirements)
* Act as a trusted resource for employees and managers when challenges or questions arise
* Guide the company through sensitive people…