Business Development Market Director

What we offer

• Comprehensive medical, dental, and vision plans, plus flexible spending and health savings accounts
• Competitive paid time off and extended illness bank package for full‑time employees
• Income‑protection programs (life, accident, critical‑injury insurance, short‐and long‑term disability, identity theft coverage)
• Tuition reimbursement, loan assistance, and 401(k) matching
• Employee assistance program including mental, physical, and financial wellness
• Professional development and growth opportunities

The Business Development & Marketing Director directs the department’s activities and resources to achieve departmental and organizational objectives.

• Develop and implement departmental goals, plans, and standards consistent with the clinical, administrative, legal, and ethical requirements/objectives of the organization.
• Direct and evaluate departmental operations, including patient care delivery, information technologies, service level determination, and complaint management, to achieve performance and quality control objectives.
• Plan and monitor staffing activities, including hiring, orienting, evaluating, disciplinary actions, and continuing education initiatives.
• Prepare, monitor, and evaluate departmental budgets, and ensure the department operates in compliance with allocated funding.
• Coordinate and direct internal/external audits.
• Create and foster an environment that encourages professional growth.
• Ensure the department stays focused on its important role in the continuum of care.
• Maintain regular and reliable attendance.
• Perform other duties as assigned.
• Serve both internal co‑workers and external customers, clients, patients, contractors, and vendors.
• Access to and/or work with sensitive and/or confidential information.

Send dashboards to team.
Call into daily ops for both hospitals and send good morning emails.
Daily/urgent data requests from regional team.
40/60 compliance oversight.
Staff complex cases as needed.
Internal advocacy/accommodations for admissions on complex cases as needed.
Assist with bed management as it relates to patient admissions.

Level 10 call with regional team for both facilities.
Review indicator report for both facilities.
Volume projections for both facilities.
Attend leadership meetings for both facilities.
Preparation of marketing meetings.
Social media creation and posts for both facilities.
Bi‑monthly 1:1 meetings with both CEOs.
Cultivation of physician relationships/weekly touch base.
Chart audits on ACTs, high OIs, etc.

Complete MOR for both facilities.
Complete quality spreadsheet for both facilities.
Insurance denial analysis for both facilities.
Complete clinical liaison bonus files for both facilities.
Attend any in‑services/marketing lunches in both markets.
Screen and interview candidates.
Attend all town hall meetings for both facilities.
30/60/90 day meetings and reviews with all new staff.
Review and approval bi‑monthly times cards for employees.
Complete and review bi‑monthly projections for both facilities.
Bi‑monthly ACT meetings.
Regular meetings with Lead Clinical Liaisons.

Complete QOR for both facilities.
Review of all marketing strategic plans and data with each Clinical Liaison.
Rounding with Clinical Liaison.
Complete clinical liaison bonus files for both facilities.
Complete Board meeting volume reports for both facilities.
Complete IU collaborative report/meetings.
Community Executive Leadership Team partner reports/meetings.
Attend compliance meetings for both facilities.
Attend quality meetings for both facilities.

Business and strategic plans for both facilities.
Analysis of denials for both facilities.
Analysis of delays in admissions for both facilities.
Policy review for both facilities.
Job description review for both facilities.
Prepare budget presentation for both facilities.
Mid‑year review for both facilities.
Development of marketing/collateral materials.
Website reviews/updates (ongoing).
Annual performance appraisals for employees.

Manage the work of others, including planning, assigning, scheduling and reviewing work, and ensure quality standards.…