Technician, Customer Facing

Technician, Customer Facing – Breezeline

Location: Columbus, OH

Time Type: Regular

Summary:

Under limited supervision, perform cable television installations, disconnects and service changes for residential and business customers.

• Pulls cables, such as coaxial, twisted pair, optical fiber and other cable types, through conduit, above ceilings and between floors.
• Installs modular connectors for data and telephone users.
• Terminates RF signals.
• Uses cable testing equipment to troubleshoot problems.
• Documents RF signals at different levels.
• Provides new users with cable and modular connections, and relocates cable connections for existing users.
• Reads technical manuals and brochures to determine equipment which meets establishment requirements.
• Tests and evaluates hardware and software to determine efficiency, reliability, and compatibility with existing systems.
• Oversees or assists in installation of communications hardware.
• Performs preventative maintenance and minor equipment repairs.

This job has no supervisory responsibilities.

• Integrity – Able to be tactful, maintain confidence, and foster an ethical work environment; prevents inappropriate behaviors by coworkers; gives proper credit to others; handles all situations.
• Initiative – Able to bring about great results from ordinary circumstances; prepares for problems or opportunities in advance; transforms leads or ideas into productive business outcomes; undertakes additional responsibilities and responds to situations as they arise without supervision.
• Planning, prioritizing, and goal setting – Able to prepare for emerging customers needs; manages multiple projects; determines project urgency; uses goals to guide actions and creates detailed action plans; organizes and schedules people and tasks to achieve maximum efficiency.
• Communication – Clearly conveys information through a variety of media (verbal, written, e‑mail, v‑mail, etc.) in a way that engages the audience and helps them understand and remember the message; listens well.
• Self‑Development and Continuous Learning – Stays informed of current industry trends; actively identifies opportunities for learning; learns and applies new concepts to improve job performance; shares information with others on the job; takes responsibility for career development.
• Customer Focus – Able to demonstrate a high level of service delivery; does what is necessary to ensure customer satisfaction; addresses and resolves service failures; prioritizes customer needs; makes customers and their needs a primary focus of actions.
• Attention to Detail – Able to be alert in high intensity/high risk environments; follows detailed procedures and ensures accuracy in documentation and data; carefully monitors gauges, instruments, or processes; concentrates on routine work detail and organizes and maintains a system of records.

Education and/or

Experience:

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Language

Skills:

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one‑on‑one and small group situations to customers, clients, and other employees of the organization.

Mathematical

Skills:

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability: Ability to apply common sense understanding to carry out simple one‑ or two‑step instructions. Ability to deal with standardized situations with only occasional or no variables.

Certificates, Licenses, Registrations: Required:
Valid driver's license, satisfactory driving record within Company required standards. Preferred: SCTE, NCTI, FOA or other relevant industry certifications.

• Ability to accurately measure distances, using tapes or other measuring devices.
• Ability to…