Field Service Engineer

1 day ago Be among the first 25 applicants

Equipment Management Service And Repair – EMSAR, Headquartered In Wilmington, Ohio, Is a Fast-growing National Technical Services Company Providing Maintenance, Repair And Installation Services To OEMs In The Healthcare, Laboratory, Self-Service Kiosk, And Critical Power Sectors. EMSAR’s Customer-centric Model Enables The Company To Customize And Deliver The Highest Quality Solutions To Its Blue-chip And Emerging Client Base.

EMSAR’s Portfolio Of Services Includes:

• On-site technical field support, including maintenance & repair
• FDA field change orders ("recalls")
• Bench repair and remanufacturing
• Installation
• Call center
• Contract manufacturing and logistics
• FDA compliance and validation
• Project management
• Training and education

This intermediate-level field position is responsible for testing, calibration, verification, preventative maintenance, installation and repair services on a variety of equipment including laboratory instrumentation, medical testing devices, kiosk equipment, power three-phase high voltage UPS and distribution equipment and/or other EMSAR and client equipment. As a service provider for a variety of customers, this position serves as the client facing representative for the organization and is expected to perform efficiently, effectively and represent EMSAR in a professional manner.

• Provides on-site preventative maintenance, repairs, performance verifications, calibrations, and software/hardware upgrades on EMSAR supported equipment.
• Provide intermediate level of engineer support and service work.
• Responsible for following quality practices specified by EMSAR and product vendors.
• 25% of daily duties include managing/completing assigned work orders in Emsar's Computerized Management System platform, Service Max.
• Performs additional duties as needed and/or assigned by supervisor/manager.
• Maintains a professional appearance at all times with regard to dress and personal appearance as well as tools and equipment.
• Controls and maintains all EMSAR assets, including tools, parts, and test equipment needed to perform work tasks.
• Promotes teamwork and cooperation between EMSAR associates and partner staff.
• Works regularly with the appropriate dispatcher for work assignments.
• May operate onsite at dedicated client facility.
• May provide on-the-job support to entry-level technicians.
• Supports and applies appropriate quality system processes.

• Analytical:
  Ability to read and interpret technical instructions, safety manuals, service manuals, policies and procedures.
• Relies on instructions and pre-established guidelines to perform the functions of the job. Technical skills:
  Limited field service and/or technical experience.
• Intermediate level technical skills.
• Oral/Written communication:
  Excellent verbal and written communication skills.
• Interpersonal skills:
  Effective communication that results in positive internal/external relationships. Planning/organizing:
  Associate is able to prioritize and plan activities and uses time efficiently.
• Has knowledge of commonly-used concepts, practices, and procedures as a field service engineer for any one, or more, divisions.
• Works independently with some direct supervision.

• High School diploma or equivalent
• 2-4 years’ technical experience
• Valid driver license and liability insurance
• Ability to drive personal, fleet and/or rental vehicles
• OR
• Associate’s degree or higher and/or Trade school degree and
• 1+ years technical experience (internship, externship, apprentice is acceptable)
• Valid driver license and liability insurance
• Ability to drive personal, fleet and/or rental vehicles

• Extensive periods of sitting at a computer terminal documenting services; extensive periods of standing and walking while performing services.
• Frequent bending, squatting and stair climbing.
• Use of both hands without restriction and manipulation of small hand tools.
• Ability to lift up to 50 pounds and move up to 125 pounds without assistance.
• Regional day and overnight travel required.