Insurance Complaint Analyst

Job Description - Insurance Complaint Analyst 3 (260000GY)

Organization:
Insurance. Agency contact:
Kim Lowry . Unposting Date:
Ongoing.

Work Location:

50 W Town St, 50 West Town Street Suite 300, Columbus, OH 43215. Primary

Location:

United States of America-OHIO-Franklin County-Columbus. Compensation: 30.55 per hour.

Schedule:

Full-time. Union: OCSEA. Primary Job Skill:
Insurance. Technical

Skills:

Claims Examination, Customer Service, Insurance. Professional

Skills:

Analyzation, Attention to Detail, Time Management, Verbal Communication, Written Communication.

The Ohio Department of Insurance (ODI) was established in 1872 as an agency charged with overseeing insurance regulations, enforcing statutes mandating consumer protections, educating consumers, and fostering the stability of insurance markets in Ohio. Today, the mission of the Ohio Department of Insurance is to provide consumer protection through education and fair but vigilant regulation while promoting a stable and competitive environment for insurers.

Please visit our website Department of Insurance and also find us on Linked In.

• Review, analyze, establish facts, and draw valid conclusions regarding complaints related to all lines of insurance.
• Demonstrate research and analysis of the facts according to policy terms and applicable regulations through written and verbal responses.
• Identify possible violations of insurance laws.
• Make appropriate referrals to other divisions.
• Maintain records of investigation.
• Communicate complaint analysis and findings verbally and in writing in a professional manner.
• Assist consumers via telephone with insurance related questions and provide appropriate response.
• Performs other duties as assigned.

60 mos. exp. in insurance field (i.e., regulatory or industry) working with insureds or insurance contracts pertinent to assigned line of business as specified by the position description & job posting; 6 mos. exp. or 6 mos. trg. in operation of personal computer; 2 courses in mathematics (i.e., addition, subtraction, multiplication, division, statistics).

-Or 6 courses in insurance & 2 courses in mathematics (i.e., addition, subtraction, multiplication, division, statistics); 42 mos. exp. in insurance field (i.e., regulatory or industry) working with insureds or insurance contracts pertinent to assigned line of business as specified by the position description & job posting; 6 mos. exp. or 6 mos. trg. in operation of personal computer.

-Or completion of undergraduate core program in insurance or business & 2 courses in mathematics; 36 mos. exp. in insurance field (i.e., regulatory or industry) working with insureds or insurance contracts pertinent to assigned line of business as specified by the position description & job posting; 6 mos. exp. or 6 mos. trg. in operation of personal computer.

-Or 12 mos. exp. as Insurance Complaint Analyst 2, 67232.

-Or equivalent of Minimum Class Qualifications For Employment noted above.

Note:

The official position description on file with the designated agency is to reflect the required line of business. Only those applicants possessing the required line of business listed in the position description are to be considered for any vacancies posted. The job posting should also only list the required line of business commensurate with the position in question.

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

* Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Supplemental Information: Application Procedures — When completing the different sections of this application, clearly describe how you meet the minimum…