Complex Adjuster Trainee

Root was founded on the belief that car insurance is broken, and we set out to change it. We’re harnessing the power of technology to revolutionize this archaic, complicated industry. Using machine learning and mobile telematic platforms, we’ve built one of the most innovative insurtech companies in the world.

At Root, we offer clear career paths, structured training, and company funded licensing so adjusters can grow into their claims role with confidence. Our teams gain hands‑on experience early, receive ongoing coaching, and advance through clearly defined career paths based on performance, readiness, and business needs.

If you are looking to pursue a career in insurance, this opportunity might be for you!

Our Claims Adjuster Trainee role offers hands‑on experience, structured development, and defined advancement into complex liability work.

In this role, you will complete a 6‑month training program that combines formal instruction with live claim handling. You will learn how to investigate claims, evaluate coverage and liability, communicate with customers and partners, and make informed claim decisions with the support of experienced leaders.

The trainee position offers a starting base salary of approximately $45,840 to $50,000, with a defined increase to $55,000 upon successful completion of training and meeting performance expectations, at which point you will transition into the Complex Adjuster role. After training, you will handle a balanced mix of claim complexity that supports continued skill development and long term success.

This role is a strong fit for candidates who are motivated, customer focused, and interested in building a long term career in claims, where strong performance in the Complex Adjuster role can open opportunities in other areas such as auto physical damage, total loss, and injury claims.

This position may be required to have an onsite presence in our Columbus office based on operational needs.

Salary Range: $45,000 - $50,000

• Deliver a high‑quality claims experience for all policyholders and claimants by managing claims with professionalism and empathy.
• Verify coverage and assist in determining liability for a range of accident scenarios, under guidance from senior adjusters or claims leadership.
• Obtain detailed accident statements from drivers, passengers, and witnesses to develop clear liability perspectives.
• Maintain consistent, prompt, and courteous contact with all involved parties throughout the claim lifecycle.
• Use time management and organizational skills to proactively manage pending claims, tasks, and correspondence.
• Coordinate vehicle repairs and assist customers with rental reimbursement processes.
• Participate in team reviews of claims handling practices to strengthen understanding of policy language and claim best practices.
• Engage in continuous learning to develop a strong understanding of:
  • Policy interpretation
  • Liability assessment and shared negligence scenarios
  • Court decisions and legislation affecting claims functions
  • Emerging claims guidelines and industry best practices
• Recommend process and product improvements based on observed opportunities.
• Interact and communicate effectively with customers, peers, vendors, and managers.
• Support the development of claims documentation and training materials as knowledge grows.

• Bachelor's degree or equivalent work experience.
• Successful history of time management, multi‑tasking, and customer‑facing communication.
• Ability to secure an adjuster insurance license within 90 days of the start date.
• Strong written and verbal communication skills.
• Proficient in Microsoft Office Suite and/or Google Suite.
• High sense of professionalism while remaining empathetic.
• Curious in nature.
• Willingness and ability to keep learning.
• Great attention to detail with high organizational skills.
• Ability to approach problems with an open mind.
• Strong decision‑making capabilities.
• Ability to complete other duties as assigned.

As part of Root's interview process, we kindly ask that all candidates be on camera for virtual interviews. This helps us create a more personal and engaging experience for both you and our interviewers. Being on camera is a standard requirement for our process and part of how we assess fit and communication style, so we do require it to move forward with any applicant's candidacy.

If you have any concerns, feel free to let us know once you are contacted. We’re happy to talk it through.

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