Account Manager

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About Acrisure — A global fintech leader empowering millions of businesses and individuals with solutions across insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services, and more.

Job Summary — Acrisure is seeking an Sr. Account Manager to join our team. The Sr. Account Manager is the primary day-to-day contact for all service needs for both external and internal customers and is accountable for facilitating team service deliverables and managing accurate, efficient responses. This role requires subject matter expertise in client services and coordination, accurate insurance processing, and customer experience delivery.

• Manage overall team operations, client coordination, and customer service delivery. Coordinate, coach, and prioritize with Account Associates and review the overall workload.
• Leverage knowledge in client services, insurance processing, and customer experience to develop, coach, and assist Account Associates and other team members.
• Assist Producers and Account Executives with client service commitments.
• Ensure service standards are met, identify trends, and implement process improvements on the team.
• Serve as the day-to-day client contact, troubleshoot issues, and help clients make well-informed decisions to position them for success.
• Manage the new business and renewal process, and oversee day-to-day client changes.
• Be accountable for client service delivery through high/expanded client retention, account rounding, referrals, and smooth renewals.
• Send pre-renewal information within service standards and follow up with clients and markets for timely quotes.
• Manage renewal marketing plans with Producers and Service Teams; create accurate proposals/deliverables for renewal meetings.
• Review quotes for accuracy against supporting documents; negotiate additional coverage/price with underwriters.
• Complete renewal bind processes and checklists quickly and document all renewal activities.
• Document files to minimize E&O exposure and enable quick response to client requests.

• Current Insurance License in Property & Casualty and/or Health & Life for the state of the agency office.
• Ability to work toward professional designation.
• Comfortable in an electronic environment with strong computer skills; proficiency in Word, PowerPoint, and Excel.
• Excellent people skills and ability to work well in a team environment.
• Excellent verbal and written communication skills; strong organizational skills and attention to detail.

• High school diploma (college preferred);
  Bachelor’s Degree in Business or related field OR equivalent relevant experience.
• A minimum of 5 years' experience within the insurance industry or related business experience.

• Competitive compensation
• Generous vacation policy, paid holidays, and paid sick time
• Medical, Dental, and Vision insurance (employee-paid)
• Company-paid Short-Term and Long-Term Disability Insurance
• Company-paid Group Life insurance
• Company-paid EAP and Calm App subscription
• Employee-paid Pet Insurance and optional supplemental coverage
• Vested 401(k) with company match and financial wellness programs
• FSA, HSA, and commuter benefits options
• Paid parental leave and fertility benefits
• Career growth and learning opportunities

Note:

Benefits details may vary by subsidiary/entity or location. Enrollment waiting periods or eligibility criteria may apply.

Pay range: see job posting. Acrisure emphasizes inclusive hiring and equal opportunity in employment.

• Columbus, Ohio Metropolitan Area
• Full-time

Acrisure is committed to employing a diverse workforce and maintaining a workplace free from discrimination. California residents can learn about privacy practices at the Acrisure California Applicant Privacy Policy:

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