Insurance Complaint Analyst
Listed on 2026-01-25
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Insurance
Insurance Sales, Risk Manager/Analyst, Insurance Claims, Insurance Agent
CSD is seeking a professional, detailed and research oriented candidate to fill an Insurance Complaint Analyst 1 position to assist the consumers of Ohio in understanding their insurance benefits and resolving their insurance issues. The ideal candidate will have excellent communication, problem solving, and organizational skills, a high level of emotional intelligence, and the ability to be adaptable.
What You’ll Do- Assist consumers via telephone with insurance related questions and provide appropriate response.
- Review, analyze, establish facts and draw valid conclusions regarding complaints related to all lines of insurance.
- Demonstrate research and analysis of the facts according to policy terms and applicable regulations through written and verbal responses.
- Make appropriate referrals to other divisions.
- Maintain records of investigation.
- Identify possible violations of insurance laws.
- Communicate complaint analysis and findings verbally and in writing in a professional manner.
24 months experience in the insurance field (regulatory or industry) working with insureds or insurance contracts (e.g., health, life, annuities, personal lines, commercial lines, federal health care programs); 6 months experience or training in operation of personal computer; 2 courses in basic mathematics (addition, subtraction, multiplication, division).
OR 2 courses in insurance and 2 courses in basic mathematics; 18 months experience in the insurance field working with insureds or insurance contracts; 6 months experience or training in operation of personal computer.
OR completion of an undergraduate core program in insurance or business; 6 months experience or training in operation of personal computer and 2 courses in basic mathematics.
Job Skills- Insurance
Insurance
Agency Contact Name and InformationKim Lowry 614‑644‑2681
Agency OverviewThe Ohio Department of Insurance (ODI) was established in 1872 as an agency charged with overseeing insurance regulations, enforcing statutes mandating consumer protections, educating consumers, and fostering the stability of insurance markets in Ohio.
Today, the mission of the Ohio Department of Insurance is to provide consumer protection through education and fair but vigilant regulation while promoting a stable and competitive environment for insurers.
Please visit our website Department of Insurance and also find us on Linked In .
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