Desktop Support Specialist

Akkodis is seeking a Desktop Support Specialist for a Contract job with a client in Columbus, OH. Ideally looking for applicants with CompTIA Certification.

Rate Range: $25/hour to $28/hour; The rate may be negotiable based on experience, education, geographic location, and other factors.

• Manage and respond to support tickets using Remedy (Helix) or a similar ITSM platform.
• Troubleshoot hardware and software issues related to Windows 11 devices.
• Escalate unresolved issues to the appropriate support teams.
• Deliver exceptional customer service while maintaining a high level of professionalism.
• Document resolutions and follow standard IT support procedures.

• Operating Systems:
  Windows 11 (desktop/laptop)
• Ticketing System:
  Remedy (Helix) or similar
• 2 years of experience in an IT support role.
• Strong troubleshooting and communication skills.
• Solid understanding of IT support practices in a corporate setting.
• Experience documenting support activities and following escalation procedures.

• Experience using Remedy (Helix) or similar ticketing tools.
• Familiarity with ITIL best practices.

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Disclaimer:
These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.

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