Service Desk Support; Assistive
Job in
Columbus, Franklin County, Ohio, 43222, USA
Listed on 2026-03-03
Listing for:
Jconnect
Full Time, Seasonal/Temporary
position Listed on 2026-03-03
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support, IT Support, Systems Administrator
Job Description & How to Apply Below
Hello,
Greetings!!!
This is Abhinav from Jconnect INC
. Below is the requirement with my client. Please let me know if you are available for this role.
Title:
Service Desk Support (Assistive)
Location:
Columbus, Ohio / South Jordan, Utah
Duration:
Fulltime
JOB DESCRIPTION
:
A Service Desk Engineer requiring over 5+ years of experience in End User Computing, Microsoft Windows Technologies, Active Directory, and assistive technology support, with responsibilities including troubleshooting, customer management, and collaboration with technical teams, while emphasizing strong communication and problem-solving skills alongside familiarity with Microsoft Assistive Software and related tools.
• Proficiency in EUC, Microsoft Windows Technologies, and Active Directory.
• Experience with third-party software and hardware.
• Excellent verbal and written communication skills.
• Familiarity with Microsoft Assistive Software (Narrator, Magnifier, Read Aloud), Zoom Text, and Read Write TM.
• Strong problem-solving abilities and attention to detail.
• Ability to quickly learn new technologies and software.
• Essential soft skills including attentive listening, patience, and effective documentation
End User Computing (EUC)
• Manage and support Microsoft Windows Technologies and Active Directory.
• Utilize knowledge bases and documentation to guide users, troubleshoot, and maintain third-party software and hardware.
• Resolve EUC-related technical issues efficiently .
Assistive Technology
• Provide support for Microsoft Assistive Software including Narrator, Magnifier, Read Aloud, as well as Zoom Text and Read Write TM.
• Train and assist end-users in the use of assistive technologies.
• Stay informed about the latest developments in assistive technology and recommend enhancements.
Customer Management
• Listen attentively to customer issues and provide empathetic support.
• Accurately document issues and maintain detailed records.
• Keep customers informed with regular updates and effective communication.
• Use Service Now or similar helpdesk platforms effectively .
Service Management
• Collaborate with developers, integration engineers, third-party vendors, and stakeholders.
• Prioritize and triage issues to ensure timely resolution.
• Develop and maintain service management processes and documentation
If you are interested, please send me your updated resume ASAP with below details:
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