Solutions Consultant- CounselLink

Employer Industry: Legal Technology and Professional Services

• Salary up to $118,300
• Opportunity for career advancement and growth within a global leader in legal technology
• Flexible working hours to promote a healthy work/life balance
• Engaging work environment with a focus on employee well-being and shared parental leave
• Chance to influence product and service improvements based on customer feedback
• Work with cutting-edge AI and analytics solutions that transform the legal industry

• Own the post-sale customer relationship, acting as the primary point of contact and strategic advisor
• Lead onboarding efforts to ensure customers achieve early and sustained value
• Develop and execute success plans, defining customer goals and measurable outcomes
• Monitor customer health metrics and proactively address risks to drive retention
• Deliver regular business reviews aligned to customer priorities and performance

• Proven experience in Customer Success, Account Management, or similar customer-facing roles within SaaS or B2B environments
• Excellent understanding of the subscription lifecycle, including onboarding and retention strategies
• Strong communication and engagement skills, capable of influencing stakeholders at all levels
• Analytical and data-driven mindset, able to translate insights into actionable recommendations
• Highly organized and proactive in managing a diverse portfolio in a fast-paced environment

• Knowledge of the employer’s products and services or experience in related industries
• Experience working with CRM and Customer Success systems, such as Salesforce
• Ability to advocate for user needs and influence product improvements based on customer feedback

#Legal Technology #Customer Success #Career Opportunity #Flexible Work #Employee Wellbeing

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