Help Desk Technician

Help Desk Technician

On-Site | Full-Time

Position Overview

TEKsystems is in need of a Helpdesk Technician to provide frontline technical support in a high-volume service environment. This role focuses on delivering outstanding customer service while assisting users with issues related to computer systems, hardware, software, and account access. The ideal candidate has at least one year of IT support experience-gained through professional work, internships, or academic projects-and is comfortable working daytime, evening, and occasional weekend shifts.

Technical Requirements

Must Have

• Minimum 1 year of IT support or IT service desk experience (professional, internship, or academic).
• Ability to work daytime and evening shifts, including some weekends.
• Associate degree or equivalent experience.
• Strong troubleshooting skills for Windows environments.
• Ability to provide support via phone, chat, and ticketing systems.

Nice to Have

• Experience in a banking or financial environment.
• Strong verbal communication and customer-handling skills.
• Ability to resolve complex issues using multiple resources.
• Experience handling escalated or irate customers professionally.
• Proficiency with Microsoft Office and internet-based tools.
• Certifications such as A+, Network+, or HDI.

Job Summary

The Help Desk Technician provides technical assistance and support for computer systems, hardware, and software. Responsibilities include responding to inquiries, running diagnostics, isolating problems, and implementing solutions. This is a high-volume support role that requires strong customer service skills, attention to detail, and the ability to work efficiently in a team environment.

Key Responsibilities

• Deliver outstanding customer service and build strong relationships with end users.
• Respond to technical inquiries via phone, chat, or messaging tools.
• Diagnose and resolve issues related to hardware, software, and system access.
• Meet and exceed performance goals such as call handling, availability, and quality metrics.
• Maintain up-to-date knowledge of internal products, services, and procedures.
• Document all interactions, troubleshooting steps, and resolutions in the ticketing system.
• Follow up with users to ensure issues are fully resolved.
• Collaborate with internal support teams to improve service quality.
• Contribute to process improvements and service desk initiatives.
• Perform additional duties as assigned.

Required Skills

• Help desk or IT support experience
• Strong customer service orientation
• Windows troubleshooting
• Ticketing system experience
• Ability to communicate clearly and professionally
• Problem-solving and multitasking abilities

Job Type & Location
This is a Contract position based out of Columbus, OH.
Pay and Benefits
The pay range for this position is $20.00 - $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Columbus,OH.
Final date to receive applications
This position is anticipated to close on Mar 6, 2026.
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About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications…