Help Desk Supervisor Law Firm

Join a Technology-Driven Team – Help Desk Supervisor Opportunity in Columbus!

Aspen Careers is partnering with a full-service law firm to identify an experienced Help Desk Supervisor to lead end user support operations in the firm’s Columbus office. This is an exciting opportunity for a hands‑on IT professional who enjoys mentoring others, improving processes, and delivering exceptional customer service in a professional services environment.

Job Title: Help Desk Supervisor
Location: Columbus, Ohio (in-office)

• Lead and oversee the daily operations of a busy IT help desk
• Supervise ticket flow to ensure timely, high-quality end user support
• Manage procedures for identifying, prioritizing, and resolving support requests
• Monitor, track, and coordinate help desk functions for optimal performance
• Handle escalated support calls and serve as Tier 2 support when needed
• Create, maintain, and manage knowledge base articles within the ticketing system
• Train and install MDM software on BYOD devices
• Coordinate video conferences with internal teams and clients
• Administer FTP sites, including creating new sites and updating existing ones
• Collaborate with Infrastructure and Practice Support teams
• Assist with onboarding and training of new help desk staff
• Participate in ongoing training related to core firm applications

• 4+ years of experience working directly with end users in a Help Desk or IT support role (legal environment preferred)
• Associate degree in Information Technology or related field
• Strong knowledge of:
  • Help desk policies, standards, and protocols
  • Ticketing systems
  • Microsoft Office Suite and Windows OS
  • Telecommunications hardware and services
  • Remote desktop systems
  • Mobile device management
  • FTP site administration
• Demonstrated leadership, interpersonal, and customer service skills
• Strong diagnostic and problem‑solving abilities
• Excellent communication skills
• High attention to detail
• Professional demeanor and appearance
• Commitment to data security, confidentiality, and compliance standards

• Well‑respected, full-service law firm
• Collaborative and team‑oriented culture
• Strong emphasis on client service and operational excellence
• Professional, polished work environment

• Competitive compensation
• Comprehensive benefits package
• Opportunity to lead and shape help desk operations
• Professional development and continuing education
• Stable, established firm with a strong reputation

Ready to take your career to the next level? Let’s chat! Whether you're interested in this opportunity or exploring other options in Ohio, reach out to Shelley today:

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Join a firm that values leadership, service excellence, and your professional growth!