Deputy Chief Information Officer

Position Summary

Under the direction of the Chief Information Officer, the Deputy Chief Information Officer provides executive leadership and operational oversight for the day-to-day functions of the Information Technology division. The Deputy CIO ensures the reliability, security, and effectiveness of technology systems and services that support the Ohio Secretary of State’s mission and strategic objectives.

The position assists the CIO in the development and execution of enterprise IT strategy, governance, and modernization initiatives, balancing immediate operational demands with long-term technology planning. The Deputy CIO oversees IT service delivery, project and portfolio management, resource allocation, and supervisory functions within the division, while promoting innovation, operational efficiency, and adherence to industry standards and best practices.

In the absence of the CIO, the Deputy CIO serves as a primary point of contact for executive-level technology matters and coordinates responses with IT leadership and agency stakeholders. The role requires strategic thinking, sound operational judgment, and the ability to align technology investments and initiatives with organizational priorities.

• Provides oversight, responsibility, and accountability for day-to-day IT operations, ensuring continuity, stability, and performance of all technology services.
• Oversees incident response planning and operational recovery efforts to ensure timely resolution of technology disruptions.
• Identifies areas for operational improvement, streamlines processes, and enhances user experience across IT service delivery.
• Builds and maintains collaborative relationships with SOS business units supported by IT to ensure alignment and responsiveness to operational needs.

• Serves as the first point of contact for technology requests and issues in the absence of the Chief Information Officer, coordinating appropriate responses with IT leadership and SOS executive staff.
• Assists in the development and implementation of IT governance, AI governance, change management, and IT procurement processes to ensure compliance, accountability, and strategic alignment.

• Assesses evolving technology needs of the SOS by identifying industry standards, best practices, and emerging technologies to enhance organizational effectiveness.
• Balances short-term operational demands with long-term strategic objectives, ensuring technology initiatives align with the Secretary of State’s strategic goals.

• Leads and oversees complex technology projects and initiatives, including feasibility assessment, stakeholder coordination, risk identification, scope management, communication planning, and delivery within budget and time constraints.
• Oversees the Project Management Office within IT and ensures effective project governance and execution standards are maintained.

• Manages and allocates personnel and technology resources across IT teams and projects, aligning capacity and skill sets with SOS priorities.
• Participates in budgeting oversight and financial planning to support technology operations and strategic initiatives.

• Supervises assigned staff, including mentorship, application of workplace policies, performance evaluation, and recommendations regarding compensation and promotion.
• Fosters leadership development and promotes accountability, collaboration, and professional growth within the IT division.

• • Bachelor’s degree in Information Technology, Computer Science, Information Systems, Engineering, Telecommunications, Business Administration, or a related field.
• • Equivalent combination of education and progressively responsible experience may be considered.

• • 8 years of progressively responsible experience in information systems analysis, design, operations, or enterprise IT management.
• • 6 years of supervisory or management experience, including performance management and staff…