Technical Specialist

Position: IS Technical Specialist
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** Description
* **
* Summary:

** The IS Technical Specialist provides advanced technical and consultative support across the most complex application and system environments. Working under general direction, this role is responsible for designing and updating procedures to resolve sophisticated application challenges, taking into account system capabilities, performance constraints, and desired outcomes. Responsibilities include coding and scripting, testing, debugging, documentation, and ongoing maintenance of applications. The specialist is expected to operate at an expert level across all phases of application engineering.

This position requires a hybrid skill set in both Mainframe and REST API development. The ideal candidate will have experience with Mainframe technologies as well as Java and Swagger for API services. While proficiency in both domains is uncommon, candidates with deep expertise in either Mainframe or API development—and a strong willingness to learn the other—will be considered.
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* Duties and Responsibilities:

*** Work as a key technical team member to do the work necessary to deliver on our product goals. Develop new applications and feature enhancements leveraging your skills and expertise.
* Analyze, design, and develop systems based upon user specifications.
* Possesses an in-depth knowledge of and works with the technical tools available for systems development and support.
* Act as a technical subject matter expert for key systems. Support routine and ad-hoc research and discovery.
* May serve as project leader for specific projects.
* Support continuous improvement of our products, our team operating cadences and our run-state operations (logging, monitoring, alerting, metrics, level 2, and documenting of knowledge for scalability across the technical team).
* Work with other technical teams to arrange for technical dependencies and cross-collaboration.
* Provide expert advice on complex system design issues and contribute to ongoing planning and development of systems enhancements.
* Foster a sense of urgency to achieve goals and leverage resources to overcome unexpected obstacles.
* Coach/mentor other team members as appropriate.
* Creates prototype designs for complex/significant-risk features and customer needs
* Inspire others to achieve challenging goals and high standards of performance while committing to the organization's direction (product/agile/devops).
* Experience working in multi-platform environment (or willing to learn more than one).
* Provide on call support after hours as needed.
* Performs other duties as assigned.
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* Basic Qualifications:

*** Bachelor's degree in Computer Science, Information Systems, Business or 4+ years of other related field/experience
* 5+ years of relevant experience working with technology teams to deliver business and technical solutions.
* 3+ years Mainframe or API experience.

Preferred Qualifications
* Highly motivated with strong organizational, analytical, decision making, and problem-solving skills.
* Ability to work in a fast-paced environment, handle multiple priorities and effectively prioritize them.
* Ability to balance both development and support roles.
* Strong analytical and troubleshooting skills.
* Experience in working on initiatives that involve business segments.
* High level of professionalism and confidence with the ability to build credibility with leadership, team members, and business partners and establish effective working relationships.
* Ability to problem-solve to produce quality deliverables on time and on budget.
* Excellent written and verbal communication skills with a proven ability to interact effectively across all organizational levels and explain technical concepts clearly and concisely to multiple layers of peers and leadership.
** Desired Mainframe Skills
*** COBOL/DB2/CICS/VSAM.
* JCL experience with Procs, Includes, Symbolics, etc.
* Sort utilities such as IBM’s DFSORT or SYNCSORT’s SYNCSORT.
* Utilities such as IEBGENER, IEBCOPY, etc.
* Good working knowledge of general programming support tools, such as but not limited to TSO/ISPF, FTP, Windows.
* File-Aid utility in both the online and batch modes.
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