Senior Associate Program Manager

Job Description

Are you passionate about turning strategy into action that transforms how employees experience work?

As an Senior Associate Program Manager within Employee Experience (EX), you’ll lead, coordinate, and scale programs that leverage analytics to inform the product roadmap and drive measurable impact. You will focus on visibility, communication, adoption support, and ways of working—ensuring analytics efforts are understood, coordinated, and effectively used by internal partners. You’ll help shape the future of employee experience at JPMC by driving operational excellence and supporting data‑driven decision making.

• Lead the transformation of strategic plans into high‑impact programs and projects, utilizing your expertise in project management and strategic thinking to deliver results across various business units.
• Partner with the Product Analytics and Insights team to support their book of work, ensuring alignment with business priorities and stakeholder needs.
• Coordinate and track analytics‑driven initiatives that support the EX product roadmap, ensuring timely and high‑quality delivery.
• Manage project plans, milestones, and team workflows using Jira; continuously improve Jira processes and reporting to enhance efficiency and transparency.
• Manage the intake, triage, and prioritization of analytics requests from stakeholders, aligning requests with team capacity and strategic objectives.
• Maintain team operating artifacts (intake logs, roadmaps, communication trackers) and document/improve repeatable processes.
• Support planning cycles, cross‑team alignment sessions, and facilitate effective ways of working across analytics teams.
• Prepare concise leadership updates and executive summaries for senior stakeholders, communicating progress, risks, and outcomes.
• Support the delivery of our insights and adoption to dashboards ensuring they meet stakeholder needs and drive actionable insights.
• Track and report on key metrics such as project delivery timelines, stakeholder satisfaction, and analytics adoption rates.

• Bachelor’s degree or equivalent experience.
• 3+ years of experience in program management, project management, or a related field.
• Hands‑on experience with Jira or similar project management tools.
• Strong organizational and communication skills, with the ability to manage multiple priorities.
• Experience working with cross‑functional teams.
• Proactive, detail‑oriented, and comfortable working in a fast‑paced environment.

• Familiarity with analytics platforms (e.g., Adobe Analytics, Qualtrics, Tableau).
• Strong stakeholder management and influencing skills.
• Experience supporting product development or employee experience initiatives.
• Comfort with change management and adoption strategies.
• Agile/Scrum certification (e.g., CSM, PMI‑ACP) is a plus.
• Experience working in a large, matrixed organization.

JPMorgan

Chase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility.

These benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided…