Information Technologist - WIC Help Desk; PN

What You’ll Do:

Women, Infants, and Children (WIC) is the Special Supplemental Nutrition Program for Women, Infants, and Children. WIC helps eligible pregnant and breastfeeding women, women who recently had a baby, infants, and children up to 5 years of age. WIC is seeking an Information Technologist 1 for the WIC Help Desk. This position is critical in providing support and service to local WIC staff working directly with participants of the Ohio WIC program.

Key responsibilities include:

• Providing education on WIC Certification System and Ohio WIC policies & procedures as it relates to Information Technology
• Providing access to WIC Certification System, determine user access levels, and reset passwords
• Troubleshoot general computer issues (speed, internet issues, connectivity issues to monitors and docking stations)
• Monitoring tickets in Service Now, providing follow-up and status updates to customers and maintaining communication records
• Assisting program manager in executing system test scripts/use cases to identify issues and document results
• Troubleshoot issues with WIC Certification System/Application, card readers, and benefits receipt printers
• Installing software, card readers, and receipt printers for local WIC projects
• Resolving WIC benefit redemption issues
• Restoring WIC benefits for transferred participants
• Assisting with Farmers’ Market coupon issues
• Promoting system security and awareness by adhering to ODH IT security policies and standards

EDUCATIONAL TRANSCRIPT REQUIREMENTS: Official educational transcripts are required for all post‑high school educational accomplishments, coursework or degrees claimed on the application. Applicants will be required to submit an official transcript prior to receiving a formal offer of employment.

Please note that a transcript is considered "official" only if it is an original copy from the educational institution and includes an institutional watermark, ink stamp or embossed stamp. Transcripts printed from the institution's website will not be accepted. ODH reserves the right to assess the academic credibility of an educational entity's award of a putative degree.

6 months combined work experience in any combination of the following: computers and/or electronics and/or in telecommunications performing routine analysis, programming, installation, maintenance and/or systems support, solving problems with pre‑determined methods on basic hardware or software including experience providing customer support.

OR
2 courses in computer science or information systems.

OR
equivalent of minimum class qualifications for employment noted above.

Job

Skills:

Information Technology

Technical

Skills:

Operational and Administrative Support, Computer Literacy, Customer Service, Database Administration

Professional

Skills:

Collaboration, Attention to Detail, Interpreting Data, Problem Solving, Confidentiality

Applications of those who meet the minimum qualifications will be further evaluated against the following criteria:

• Associate or advanced degree in in Computer Science or Information Systems
• Experience working with customers to identify, interpret, and troubleshoot computer software and hardware issues (e.g., card readers, printers)
• Experience creating IT tickets (e.g., system issues)
• Experience working with WIC at state or local level
• Experience working in an environment adhering to IT system security and awareness

All eligible applications shall be reviewed considering the following criteria: qualifications, experience, education, and active disciplinary record.