Senior Project Portfolio Manager

Overview

At Improveit Home Remodeling, we are driven by growth, innovation, and delivering exceptional experiences for both our team members and customers. As an award-winning leader in the home remodeling industry, we transform homes while fostering a dynamic, results-driven culture that empowers leaders to grow.

The Senior Manager, Portfolio & Process Improvement is a high-impact individual contributor responsible for building and leading Improveit’s enterprise-wide project intake, prioritization, and process improvement framework. This role will design, launch, and manage the systems and operating rhythms that determine how technology enhancements, system change requests, and cross-functional process improvement initiatives are evaluated, prioritized, and executed. Reporting directly to the EVP of Data & Technology, this role will begin as a senior IC with the objective to build the portfolio governance structure, establish intake and prioritization standards, and eventually scale as the function matures.

• Build and implement an enterprise-wide intake process for system change requests, IT projects, enhancement requests, and process improvement opportunities.
• Develop prioritization frameworks and governance standards to ensure transparent, value-driven decision-making across departments.
• Establish scoring models, evaluation criteria, workflow standards, SLAs, and decision-making cadences for portfolio management.
• Maintain the enterprise portfolio, ensuring alignment with company strategy, operational needs, and capacity.

• Lead and coordinate enterprise projects spanning technology, data, operations, customer experience, and process optimization.
• Translate business needs into project requirements, timelines, and measurable outcomes.
• Ensure cross-functional alignment on project scope, success criteria, dependencies, and change impacts.
• Facilitate UAT, stakeholder reviews, rollout planning, and adoption tracking across departments.
• Support corporate training programs: help design, coordinate, and execute company-wide training initiatives (e.g., Salesforce Lightning user training, Five9 agent/supervisor certification, etc.), internal workshops, e-learning modules, certification tracking, and ongoing refreshers to maximize system utilization and proficiency.

• Conduct current-state assessments, map workflows, identify inefficiencies, and design improved processes that reduce friction and increase quality.
• Apply structured problem-solving approaches (Lean, Six Sigma, or similar) to redesign processes across all departments.
• Pilot improvements, measure results, and scale validated solutions across the business.

• Partner closely with business/department leaders to gather enhancement needs and improvement opportunities.
• Act as a connector between business units and technical teams, ensuring clarity, alignment, and fast issue resolution.
• Coordinate with vendors, consultants, and technology partners during project work or improvement cycles.

• Track and report on portfolio status, project progress, adoption, process efficiency improvements, KPIs, and ROI.
• Identify and escalate risks, bottlenecks, and resource constraints.
• Maintain clear and accessible documentation (roadmaps, process maps, charters, prioritization logs, change summaries, etc.).

• Establish scalable systems, workflows, and documentation that support future PMO and process excellence team growth.
• Mentor colleagues and business users in project readiness, process mapping, intake quality, and effective cross-functional collaboration.
• Lay the groundwork for future team roles (project managers, analysts, process specialists).

• Bachelor’s degree in Business, Project Management, Information Systems, or related field (or equivalent experience).
• 7+ years of experience in enterprise project management, business process improvement, or portfolio governance.
• Proven ability to build frameworks, systems, intake…