Client Experience Coordinator

Employment Type: Full-time (90 day contract to hire)

Hourly Rate: $22-25/hour

Niagara Mods is a leading software development company specializing in building automation solutions for large facilities such as universities, hospitals, K-12 schools, and commercial real estate. Our flagship product, Reflow, empowers system integrators and technicians to create highly interactive user interfaces, enhancing the user experience in the building automation industry.

We are seeking a dedicated and enthusiastic Client Experience Coordinator to join our team. In this role, you will be responsible for providing exceptional support to our clients, ensuring they have a positive experience with our products. You will interact directly with customers, manage technical support requests, and collaborate with our internal teams to resolve issues and improve our offerings. This position is ideal for someone who is social, has strong written and verbal communication skills, learns technical concepts quickly, and thrives on continuous learning and growth.

• Field chat and virtual technical support requests, providing timely and effective solutions.
• Test new software releases to ensure quality and functionality.
• Build demos using our software to showcase product capabilities.
• Interact with customers via chat and email, addressing inquiries and providing guidance.
• Collaborate with the development team to verify and track issues, feature requests, and improvements.
• Contribute to enhancing the overall customer experience through proactive engagement and feedback.

• Excellent written and verbal communication skills.
• Ability to quickly learn and understand technical concepts.
• Strong problem-solving skills and attention to detail.
• A proactive and customer-focused mindset.
• Ability to work independently and as part of a small, close-knit team.
• Experience in a similar role or familiarity with building automation systems is a plus.
• Background, education or experience in software development is a plus.
• Background, education or experience in digital design is a plus.

Depending on your skills and interests, this role offers opportunities to expand into areas such as:

• Collaborating with our Creative Director on marketing materials, social media, website content, and product UI design.
• Working with our development team on coding projects for our products, websites, and continuous integration systems.
• Participating in our product certification and training classes.

Upon successful completion of the contract period and transition to a full-time position, we offer a comprehensive benefits package including:

• Paid holidays
• Paid vacation and PTO
• Retirement match
• Health, vision, dental, and life insurance
• Remote/hybrid flexibility

If you are passionate about building automation, eager to learn, and ready to make a significant impact in a growing company, we would love to hear from you. Please submit your resume and a cover letter detailing your interest in the role and relevant experience.

Niagara Mods is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.