Client Delivery​/Service Delivery Lead

Part of the Capgemini Group, Sogeti makes business value through technology for organizations that need to implement innovation at speed and want a local partner with global scale. With a hands-on culture and close proximity to its clients, Sogeti implements solutions that will help organizations work faster, better, and smarter. By combining its agility and speed of implementation through a Dev Ops approach, Sogeti delivers innovative solutions in quality engineering, cloud and application development, all driven by AI, data and automation.

Role Overview:
The Client Delivery / Service Delivery Lead is a senior leader responsible for end-to-end delivery of transformative business and technology solutions for our large client in Columbus. Acting as the executive interface, the CD bridges business and IT leadership, deeply understands business processes and product development, and leverages Capgemini’s global capabilities to deliver business enablement solutions that accelerate Clients growth and innovation.

The CD is accountable for successful program execution, value realization, and client satisfaction.

Candidates must be located in the Columbus Ohio area working with our Sogeti Mid East Ohio office.

• Build and maintain strong relationships with clients executive leadership across business and IT.
• Engage in strategic discussions with C-suite and senior stakeholders to understand vision, objectives, and business imperatives.
• Serve as the executive point of contact, representing Capgemini’s delivery commitment and value proposition.

• Develop a deep understanding of Clients business processes, product development lifecycle, and operational objectives.
• Translate business goals into actionable IT strategies and delivery plans.
• Identify opportunities to modernize legacy systems and drive digital transformation, leveraging GenAI, agentic AI, and advanced architectures.

• Own the delivery of complex, cross-functional IT programs, ensuring projects are executed on time, within scope, and on budget.
• Establish and manage delivery governance, KPIs, and reporting to ensure transparency and accountability.
• Proactively identify and resolve delivery risks, issues, and dependencies, maintaining a focus on quality and client satisfaction.
• Drive continuous improvement in delivery processes, leveraging best practices and lessons learned.

• Proactively identify and pursue opportunities to deliver business value for Clients and revenue growth for Capgemini.
• Position Capgemini as a strategic partner, bringing differentiated solutions that move client forward faster than ever before.

• Proven experience in executive-level client delivery, partnership, or program management for manufacturing or high-tech clients.
• Demonstrated success in leading delivery of technology transformation initiatives, including AI (GenAI, agentic AI), cloud, and modernization of legacy systems.
• Exceptional executive presence, communication, and influencing skills; able to engage and align C-suite stakeholders.
• Strong business acumen, with the ability to connect business objectives to IT strategy and delivery execution.
• Experience leveraging global capabilities and innovation to deliver business enablement solutions.
• Proficiency in project management tools and methodologies (e.g., Microsoft Project, Jira, agile, NPDI).

• Delivery Excellence:
  Proven track record of delivering complex programs with measurable business impact and high client satisfaction.
• Executive Engagement:
  Ability to build trust and influence at the highest levels of clients organization, both business and IT.
• Business-IT Bridge:
  Skilled at translating business vision into technology strategy and actionable delivery plans.
• Global Solution Leadership:
  Experience leveraging global resources to deliver transformative business outcomes.

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