Manager, Delivery Operations

Overview

Build the Future

At McGraw Hill, we are dedicated to delivering digital learning experiences that transform education for learners and educators. Our focus is on creating seamless, impactful products that truly benefit our users while supporting growth and collaboration across teams. We foster a culture that values innovation, teamwork, and a balance between career growth and personal well‑being.

How can you make an impact?

The Manager of Delivery Operations is responsible for leading day‑to‑day product delivery execution and ensuring product delivery teams operate efficiently, predictably, and in alignment with organizational priorities. This role acts as the primary people and execution leader for Project Managers and serves as a critical connector between strategy and product delivery. Reporting to the Director of Delivery Operations, the Manager ensures product delivery plans are realistic, outcome‑focused, and continuously adjusted to reflect capacity, dependencies, and changing business needs.

This is a remote role based in the US.

• Oversee product delivery execution across assigned product development teams or initiatives
• Ensure product delivery plans are outcome‑based, capacity‑aware, and achievable
• Monitor progress, dependencies, and risks across product delivery and other initiatives
• Proactively identify product delivery issues and implement corrective actions
• Ensure consistent application of product delivery standards, practices, and cadences

• Directly manage, coach, and develop Project Managers (Operators)
• Set clear expectations and provide ongoing feedback and performance support
• Build a culture of accountability, learning, and continuous improvement
• Ensure Project Managers (Operators) are equipped to effectively partner with business and product delivery teams

• Partner with Product and Business leaders to align product delivery plans
• Coordinate cross‑team dependencies and sequencing of work
• Support intake, prioritization, and backlog readiness processes
• Ensure product delivery work aligns with broader strategic and operational objectives

• Use product delivery metrics to provide transparency into progress, health, and outcomes
• Identify trends, bottlenecks, and improvement opportunities using data
• Prepare and contribute to product delivery status updates and leadership readouts
• Escalate risks and issues with clear context and recommended actions

• Identify opportunities to improve product delivery processes, tools, and workflows
• Support adoption of Lean and Agile practices as defined by the product delivery operating model
• Partner with the Director of Delivery Operations on operational improvements and change initiatives
• Reinforce consistent ways of working across product delivery teams

• Confident, calm presence in fast‑paced or ambiguous environments
• Strong situational awareness and sound judgment
• Trusted partner to Project Managers, peers, and stakeholders
• Clear, concise communicator

• High emotional intelligence and integrity
• Collaborative and team‑oriented mindset
• Adaptable and resilient in the face of change
• Comfortable balancing competing priorities

• Detail‑oriented while maintaining awareness of broader delivery impacts
• Strong problem‑solving and decision‑making skills
• Ability to focus teams on the most important outcomes
• Continuous improvement mindset

• Experience managing delivery teams or Project Managers to achieve expected outcomes
• Demonstrated ability to stabilize product delivery and improve predictability
• Ability to create clarity and structure in dynamic environments
• Strong stakeholder management and relationship‑building skills

• Experience with Agile and Lean delivery practices (Scrum, Kanban, SAFe, etc.)
• Ability to apply Agile principles pragmatically across multiple types of products or delivery situations
• Experience managing dependencies, risks, and constraints
• Co…