Help Desk Support Analyst

Help Desk Technician (OnSite | Full Time) Position Overview

A Help Desk Technician is needed to provide first‑level technical support for internal users, ensuring that staff have fully operational laptops, peripherals, software access, and network connectivity. This is an onsite role, Monday through Friday, supporting a wide range of end‑user needs in a structured, service‑oriented environment.

• Serve as the first point of contact for users seeking technical assistance via phone, email, or in person.
• Troubleshoot basic issues such as password resets, VPN and wireless connectivity, email problems, printing issues, and peripheral setup.
• Provide support for users across standalone, client/server, web‑based, and networked environments.
• Perform remote troubleshooting using diagnostic techniques and targeted questions.
• Determine the best solution based on user‑provided details and established procedures.
• Escalate unresolved issues to higher‑level support teams when necessary.
• Document all issues, actions, and resolutions in the ticketing system.
• Follow up with users to ensure full resolution and satisfaction.

• Unpack, stage, and install hardware, software, and related equipment.
• Set up workstations, establish network connectivity, and assist with device configuration.
• Read and follow technical manuals, documentation, and established procedures.
• Support system security by adhering to organizational IT policies and standards.

• Maintain accurate records and update status information for team members.
• Stay current with new technologies, tools, and best practices.
• Perform additional duties as assigned.

• Associate degree preferred.

• At least three years of experience in a service desk role.

• Understanding of computer hardware, software, operating systems, and troubleshooting procedures.
• Ability to interpret written, verbal, and visual instructions.
• Strong research, data gathering, and information classification skills.
• Ability to work with multiple variables and determine appropriate actions.
• Strong attention to detail, accuracy, and organization.
• Ability to collaborate effectively on team projects.
• Proficiency with productivity suites and ticketing systems.

• Onsite office environment.
• Frequent sitting, standing, walking, talking, and listening.
• Occasional bending, reaching, and lifting up to 20 pounds.
• Requires manual dexterity for computer and office equipment use.
• Requires clear communication abilities and visual acuity for reading and documentation.

This is a Contract position based out of Columbus, OH.

The pay range for this position is $20.00 - $24.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Columbus, OH.

This position is anticipated to close on Mar 4, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.