Senior Product Associate - Trust & Security

Job Description

Join us in Trust and Security, where your work helps protect our customers and drive innovation in risk management. Be part of a team that values collaboration and impact.

As a Senior Product Associate within Trust & Security, you will be instrumental in shaping the technology solutions that promote our operations. Positioned at the crossroads of business and technology, you will collaborate with colleagues across various business lines to understand challenges and opportunities. This knowledge will be transformed into high‑quality technical requirements. Furthermore, you will coordinate with technical delivery teams to ensure that the solutions not only meet all requirements but also provide an exceptional business and customer experience.

• Partner with Fraud Risk product owners, data scientists, and fraud strategists on various initiatives to facilitate and drive customer focused solutions across the organization, serving as a subject matter expert to major business processes and supporting applications/capabilities.
• Manage the interdependencies between product releases and other product delivery teams and activities required for end‑to‑end delivery.
• Design solutions and improve existing software systems and applications to meet business requirements, working with stakeholders and technology partners.
• Conduct and lead technical and functional JAD sessions, driving the team during solution design and defining web services API contracts; build requirement artifacts, data flow diagrams, user stories, use cases, mapping documents, and defining test scenarios.
• Elicit accurate functional and technical requirements and user stories with supporting acceptance criteria.

• Bachelor’s degree in engineering, computer science, technology, or related field.
• 3+ years of experience in product, technology, or financial services.
• Demonstrated ability to interpret and share concepts clearly and unambiguously; able to discuss topics with varied audiences of business and technical resources.
• Comfortable creating and presenting recommendations to leadership.
• Ability to interview stakeholders, quickly understand new concepts and ask appropriate probing questions to build a full picture.
• Self‑starter & able to manage projects from ideation through completion with strong problem‑solving skills and the ability to deliver actionable insights.
• Ability to handle multiple projects while managing conflicting deadlines and ambiguity; regularly assess your own performance and adapt work to achieve better results.
• Experience with service‑oriented design and technology (REST APIs, microservices, Kafka, web services, MQ messaging).
• Sound knowledge and proficiency with project tracking and process documentation tools like Confluence, JIRA, and Visio.

• An advanced degree.
• Experience with fraud risk and originations products.

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most‑used digital solutions – all while ranking first in customer satisfaction.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility.

These benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans