PC Technician
Job in
Columbus, Franklin County, Ohio, 43224, USA
Listed on 2026-02-28
Listing for:
Agility Partners
Full Time
position Listed on 2026-02-28
Job specializations:
-
IT/Tech
IT Support, Desktop Support, Systems Administrator, HelpDesk/Support
Job Description & How to Apply Below
We’re looking for a Tier 2 Desktop Support Technician to deliver white‑glove, onsite support in an enterprise aviation environment. This role focuses on deskside troubleshooting, escalated incident resolution, and supporting executives and daily onsite users.
What you’ll be doing:
- Tier 2 incident and request support via Service Now and Jira Service Management
- Deskside break/fix, hardware provisioning, software deployments, and conference room AV support
- Install, configure, and support Windows 10/11 devices, peripherals, printers, kiosks, and digital signage
- Imaging, profile migration, and deployments using Intune and SCCM
- Asset tracking and CMDB updates
- Support for VDI environments (Citrix, Microsoft, Amazon Work spaces)
- Participate in deployments, OS upgrades, and infrastructure refresh projects
- Maintain SOPs and knowledge base articles; adhere to SLAs
The ideal candidate
- 3–5 years of hands‑on desktop support experience in a 500+ user environment
- Strong knowledge of Windows, Office 365, Windows 365, and Entra/Azure
- Excellent customer service skills; comfortable supporting executives and onsite users
- Basic understanding of networking, cabling, printers, and AV equipment
- Experience with Intune, SCCM, and basic scripting (Power Shell, batch, SQL a plus)
- Mac and JAMF experience preferred
- Ability to lift 20 lbs
Reasons to love it
- High‑visibility role supporting executive-level users
- Work with a modern Microsoft environment including Intune, SCCM, and VDI technologies
- Opportunities to support deployments and infrastructure upgrades
- Chance to mentor junior team members and grow technical skills
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