Senior Programmer Analyst

Overview

Join the Department of Technology’s Applications team as we advance the modernization of applications throughout the City of Columbus.

Under direction, is responsible for planning, developing, modifying, and implementing complex or specialized computer programming projects and/or leading the preparation of computer programs; performs related duties as required.

• Report to the Applications Manager and serve on a team that supports critical systems, projects, and initiatives across the City of Columbus.
• Initially support applications including Accela, OnBase, Falcon, Keytracer, Qmatic, Medallion, and Win Wam.
• Exhibit excellent verbal and written communication skills, customer service skills, technical skills, and troubleshooting skills; work directly with staff and leaders throughout the City.
• Develop a generalist understanding of a broad range of technologies (networking, servers, application configuration, scripts, reporting, workstations, etc.) and grow to have expert understanding of assigned applications; experience supporting business applications is preferred.
• Train and mentor less experienced staff and ensure the team is capable of supporting each assigned application.
• Consult with clients, managerial and information systems staff to review and translate business specifications into computer applications; determine program intent and extent of programming and coding required; identify potential problems.
• Consult with multiple levels of clients in discovery sessions to determine project scope and objectives of proposed systems or programs.
• Analyze, create, review, and/or alter programs to increase operating efficiency or meet division requirements.
• Develop workflow charts and diagrams for complex or specialized programs; convert workflow charts to computer language and ensure code is entered into the system.
• Develop and maintain automated data processing applications and computer application programs.
• Develop specifications to detail what new applications or enhancements can accomplish; develop time/cost estimates for development and upgrades.
• Develop detailed application designs; develop operating and installation procedures for hardware and software.
• Coordinate the work of team members so subprograms are compatible with overall system capabilities and project requirements.
• Attend meetings with users, coordinators, third-party vendors, and other programming staff to obtain and exchange information.
• Coordinate customer support for third-party software applications.
• Write documentation to describe program development, logic, coding, and corrections; write user manuals for installation and operating procedures.
• Train users to operate programs; provide technical assistance to users.
• May supervise user support staff and/or programmer analysts.

Possession of an associate degree and three (3) years of experience in application programming. Substitution(s):
Additional experience as listed above may substitute for the required education on a year-for-year basis.

Selected candidate must exhibit excellent verbal and written communication skills, customer service skills, technical skills, and troubleshooting skills. This role will work directly with staff and leaders throughout the City.

Recruitment #: 26-0581-V1

Employment Type:

Full-Time (Regular)

Questions regarding this vacancy should be directed to:

Kimberly Hetterscheidt
Department of Technology
Division of Information Services
1111 E Broad St
Columbus, Ohio 43205
P:
E: khetterscheidt

The City of Columbus is an Equal Opportunity Employer