Information Technologist - WIC Help Desk; PN

Information Technologist 1 - WIC Help Desk (PN) (260001DS)

Organization:
Health

Agency Contact:
Kristi W. will contact individuals selected for an interview.

Unposting Date:
Mar 3, 2026, 4:59:00 AM

Work Location:

Health Department Building 246 North High Street 1st Floor Columbus 43215

Primary

Location:

United States of America-OHIO-Franklin County-Columbus

Compensation: $25.77

Schedule:

Full-time

Work Hours:

M-F 8AM-5PM

Union: OCSEA

Primary Job Skill:
Information Technology

Primary Technology:
Not Applicable

Computer Literacy, Customer Service, Database Administration, Information Technology, Operational and Administrative Support

Attention to Detail, Collaboration, Critical Thinking, Interpreting Data, Problem Solving, Confidentiality

Our mission at the Ohio Department of Health (ODH) is advancing the health and well-being of all Ohioans. Our agency is committed to building a modern, vibrant public health system that creates the conditions where all Ohioans flourish.

Women, Infants, and Children (WIC) is the Special Supplemental Nutrition Program for Women, Infants, and Children. WIC helps eligible pregnant and breastfeeding women, women who recently had a baby, infants, and children up to 5 years of age. WIC is seeking an Information Technologist 1 for the WIC Help Desk. This position is critical in providing support and service to local WIC staff working directly with participants of the Ohio WIC program.

Key responsibilities include:

• Providing education on WIC Certification System and Ohio WIC policies & procedures as it relates to Information Technology
• Providing access to WIC Certification System, determine user access levels, and reset passwords
• Troubleshoot general computer issues (speed, internet issues, connectivity issues to monitors and docking stations)
• Monitoring tickets in Service Now, providing follow-up and status updates to customers and maintaining communication records
• Assisting program manager in executing system test scripts/use cases to identify issues and document results
• Troubleshoot issues with WIC Certification System/Application, card readers, and benefits receipt printers
• Installing software, card readers, and receipt printers for local WIC projects
• Resolving WIC benefit redemption issues
• Restoring WIC benefits for transferred participants
• Assisting with Farmers’ Market coupon issues
• Promoting system security and awareness by adhering to ODH IT security policies and standards

Official educational transcripts are required for all post-high school educational accomplishments, coursework or degrees claimed on the application. Applicants will be required to submit an official transcript prior to receiving a formal offer of employment.

Please note that a transcript is considered “official” only if it is an original copy from the educational institution and includes an institutional watermark, ink stamp or embossed stamp. Transcripts printed from the institution’s website will not be accepted. ODH reserves the right to assess the academic credibility of an educational entity’s award of a putative degree.

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website ! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

* Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

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