IT Support Technician

Organization

House of Representatives

craig.fleck

Mar 3, 2026, 4:59:00 AM

Riffe Tower 12 77 South High Street 12th Floor Columbus

United States of America-OHIO-Franklin County-Columbus

Compensation : 60K - 65K

Full-time

Union :
Exempt from Union

Information Technology

Technical Skills :
Information Technology

Professional Skills :
Teamwork

Primary Technology :
Customer Relationship Management

The Ohio House of Representatives is the lower chamber of the General Assembly. Alongside the Ohio Senate, it forms the legislative branch of the Ohio state government and works alongside the Governor of Ohio to create laws and establish a state budget. Legislative authority and responsibilities of the Ohio House of Representatives include passing bills on public policy matters, setting levels for state spending, raising and lowering taxes, and voting to uphold or override gubernatorial vetoes.

Assists with a wider range of IT issues while answering phones and emails concerning Help Desk requests from House Members and staff.

• Provides desktop support and customer service to the users
• Enters all issues into the Help Desk incident tracking system
• Uses approved application to conduct Microsoft
  365 admin tasks
• Creates and tests accounts for new users
• Monitors and manages user access to House IT resources
• Configures mobile devices to sync to House accounts
• Makes updates to internal web pages
• Configure and install new computer equipment and other hardware when needed
• Pulls network cabling for new office ports or devices to use from the data closets
• Installs Windows, Microsoft Office, and other software applications
• Troubleshoot hardware issues and other approved office equipment issues
• Create tickets for escalated support
• Assists with copier and desktop printer fleet maintenance
• Programs and deploys phones and voicemail boxes
• Set up computers/laptops and projectors in conference rooms
• Makes requests for file and mail restores
• Provides Session Day support, assisting with the voting system and chamber laptops
• Assist with the inventory of House assets and keep the inventory up to date
• Provides on-call/remote support on a rotating schedule
• Other duties as assigned by the Chief Information Officer

The Ohio House of Representatives is an equal opportunity employer.

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

* Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

• Understands state government
• Provides excellent customer service by utilizing troubleshooting skills
• Communicates effectively both orally and in writing
• Multitasks and prioritizes work to meet deadlines
• Maintains a professional demeanor in any and all circumstances
• Ensures confidentiality while handling politically sensitive work
• Works independently to manage a variety of projects
• Works in a team environment
• Flexible and agile

• Completion of undergraduate core program coursework in information technology or related study, preferred
• Basic understanding of Virtual Desktop Infrastructure (VDI) and Microsoft
  365 Apps and Services, preferred

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.