ServiceNow -Enterprise Service Management; ESM Senior Consultant - Tech Consulting

Service Now - Enterprise Service Management (ESM) Senior Consultant - Tech Consulting - Open Location

Location:

Anywhere in Country

At EY, we’re all in to shape your future with confidence. Join EY and help build a better working world.

Service Now Senior Consultant – Enterprise Service Management (ESM) plays a leading role in upgrading processes, systems, and information for prestigious businesses worldwide.

Lead Service Now Transformation teams, showcase leadership, establish new client relationships, and grow consulting and team leadership skills.

• Engage with clients and internal teams to ensure successful project delivery, analyze business models and processes.
• Analyze newly implemented technology solutions to verify they meet business requirements.
• Collaborate with technical teams to design and deliver system architecture solutions.

• Act as a workstream lead across ESM/GBS engagements.
• Manage and mentor a multi‑disciplinary team of 3‑5 resources.
• Provide guidance on Service Now ESM/GBS process implementations.
• Analyze company capabilities, provide recommendations, and contribute insights to strategic roadmaps.
• Lead client process and design sessions and facilitate requirements workshops.
• Experience in waterfall and agile delivery models.
• Create high‑quality deliverables and project artifacts.

• Bachelor's degree, preferably in Computer Science, Information Systems, Engineering or similar.
• 2‑4 years relevant Service Now project experience.
• Service Now Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
• At least one Service Now certification (HR Service Delivery, Customer Service Management, or Field Service Management).
• 3+ years of Big 4 or equivalent consulting experience.
• Excellent communication, adaptability, problem‑solving, teamwork, relationship building, dependability, and organization.
• Experience leading and supervising teams.
• Valid driver’s license in the U.S.
• Willingness to travel to meet client needs.

• Performance analytics and reporting experience.
• Source to Pay, Employee Center, Legal Service Delivery, Workplace Service Delivery experience.
• Experience with Service Now AI solutions.

• Comprehensive compensation and benefits package; base salary in the range described.
• Flexible hybrid work model.
• Flexible vacation policy and paid time off.

EY accepts applications for this position on an on‑going basis.

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities, including veterans.