ServiceNow IRM Implementation Senior Consultant

Service Now IRM Implementation Senior Consultant

Join Crowe as a Senior Consultant to lead Service Now projects and shape the growth of our practice.

Crowe is seeking an experienced and motivated Senior Consultant to join our growing Service Now Cloud Solutions team. This role is ideal for a professional with strong Service Now expertise who is ready to lead client projects, manage delivery teams, and contribute to business development activities. As a Senior Consultant, you will serve as a trusted advisor to clients, taking ownership of solution delivery from design through implementation.

You will also help shape the growth of our practice by leading sales demos, supporting proposal development, and mentoring junior team members.

• Lead end-to-end client projects across Service Now applications (e.g., IRM, ITSM, CSM, HRSD, Sec Ops, etc.), ensuring high-quality delivery.
• Serve as the primary client contact for engagements, building trusted relationships and managing expectations.
• Translate complex business requirements into scalable, effective Service Now solutions.
• Facilitate workshops and design sessions with clients to shape solution direction.
• Configure, customize, and extend Service Now applications, while overseeing execution by staff-level team members.
• Deliver sales demos to prospective clients, showcasing Service Now capabilities and Crowe’s approach.
• Support proposal development, SOW creation, and pre‑sales activities.
• Mentor and train junior staff, supporting their technical and consulting skill growth.
• Contribute to internal best practices, accelerators, and knowledge sharing to enhance delivery quality.
• Collaborate with leadership on thought leadership and practice‑building initiatives.

• Strong hands‑on experience configuring and implementing Service Now solutions.
• Proficiency with Service Now development (JavaScript, Business Rules, Workflows, UI Policies, etc.).
• Familiarity with Service Now integrations (REST/SOAP APIs) and third‑party tools.
• Excellent communication, facilitation, and client‑facing presentation skills.
• Proven ability to lead Service Now delivery projects and guide junior staff.
• Experience with business development activities (demos, proposals, pre‑sales discussions) – Preferred.
• Strong problem‑solving and organizational skills.

• Service Now Certified System Administrator (CSA) – Preferred.
• One or more Service Now Certified Implementation Specialist certifications – Preferred.
• Certified Application Developer (CAD) – a plus.

• 2+ years of direct Service Now implementation experience.
• Ability to independently lead client projects and contribute to business development.
• Strong track record of delivering Service Now solutions that meet client needs.
• Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field preferred.
• Willingness to travel up to 30% as needed for client engagements.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions. The current range is $74,100.00 - $ per year.

Your exceptional people experience starts here. At Crowe, we care about our people and offer a comprehensive total rewards package.

Crowe LLP provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, genetics, national origin, disability or protected veteran status, or any other characteristic protected by federal, state or local laws.