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Technical Support HelpDesk/Support

Senior Customer Success Leader - Legal AI Adoption

Job in Columbus, Franklin County, Ohio, 43224, USA
Listing for: Thomson Reuters
Full Time position
Listed on 2026-01-29
Job specializations:
  • IT/Tech
    Technical Support, HelpDesk/Support
  • Customer Service/HelpDesk
    Technical Support, HelpDesk/Support
Job Description & How to Apply Below
A leading legal technology firm is seeking a Senior Customer Success Manager who acts as a trusted advisor to ensure successful adoption of AI solutions. The role involves engaging with senior executives, collaborating on tailored workflows, and addressing customer needs to drive value. Ideal candidates will have experience in Customer Success or SaaS, preferably within legal sectors. The company offers flexible work policies, competitive benefits, and a commitment to social impact.
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Position Requirements
10+ Years work experience
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