Chase Social Media Vice President

With best-in-class banking, credit card and wealth management services, Chase helps nearly 1 out of 2 American households make the most of their money. As one of the most-followed financial brands, Chase communicates with millions of social media users across Facebook, Instagram, Linked In, X, Reddit and more. Our social media team continues to grow and we’re seeking a Vice President to join our team to support Reddit platform strategy and engagement for Chase’s Credit Card and Connected Commerce products.

• Lead channel strategy, planning and growth, community management and engagement efforts on Reddit – to build connections with and add value to online communities, deliver consumer insights, and detect reputational risk
• Identify key communities where Chase card members engage and focus areas to launch new communities
• Keep a pulse on the evolution of AI search, with an eye on opportunities through Reddit
• Monitor for trends, feedback and opportunities and engage with consumer comments on Reddit. Collaborate across teams to resolve customer issues efficiently, while identifying opportunities to improve processes
• Serve as a go-to resource for analyzing and reporting on the impact of brand sentiment trends on Reddit, community engagement, channel impacts on search visibility and competitive intelligence
• Champion a mindset of testing and learning to continuously innovate and prove what’s working
• Communicate recommendations and insights to team members, partners and senior leadership through either written reports or presentations
• Support vendor relationships, troubleshooting and optimizing community management and social listening tools for best-in-class performance
• Support team members on various projects and campaigns, effectively communicating timelines, status and results

• 7 plus years of relevant experience in monitoring/community management, social media strategy or social media listening
• Thorough knowledge of industry social media monitoring and management tools for social listening, monitoring, publishing, and reporting: building dashboards, boolean queries, tagging (e.g. Sprinklr, Khoros, Brandwatch, Tableau, native social analytics, Adobe Analytics, etc.)
• Strong writing and storytelling skills with the ability to translate consumer voices from social listening into actionable insights to inform strategic business decisions, as well as craft engaging consumer responses and content on Reddit
• A passion for keeping up to speed on the evolving social media and organic search landscape and how the brand can innovate and approach the strategy for the channel
• Ability to problem-solve and think critically, provide attention to detail and bring data curiosity
• Effectively communicate on project timelines, status and results
• Team player with enthusiastic attitude and entrepreneurial spirit. Eager to learn, have fun, contribute and make an impact
• Confidence to pitch fresh ideas, think creatively, and identify problems to solve
• Ability to self-motivate, build relationships and work well across teams, work on multiple sophisticated projects at the same time, and produce high-quality work. Adaptable to shift focus in times of need.
• Excellent organizational skills with the ability to multitask and prioritize high volume, high priority initiatives
• Proficiency in Microsoft Office, e.g. Word, Excel and Power Point

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form cash and/or forfeitable equity, awarded in recognition of individual achievements…