Chase Social Media Senior Associate

Overview

As one of the most-followed financial brands, Chase communicates with millions of social media users across Facebook, Instagram, Linked In, X, Reddit and more. Our social media team continues to grow and we’re seeking a Senior Associate to join our team to support Reddit platform strategy, channel management and engagement for Chase’s Credit Card and Connected Commerce products. We will monitor online communities, apply social listening, and share consumer and product/experience insights with internal business partners.

We’re looking for a team member who’s passionate about building and engaging communities on Reddit and helping us grow Chase’s presence and provide value for card members.

You’ll be hands-on in social listening, channel monitoring, and spotting trends and risks while working closely with other teams, supporting content creation, resolving customer issues, and continuing to enhance our social approach.

• Support channel strategy, planning and growth, community management and engagement efforts on Reddit – to build connections with and add value to online communities, deliver consumer insights, and detect reputational risk
• Identify key communities where Chase card members engage and focus areas to launch new communities
• Monitor for trends, feedback and opportunities and engage with consumer comments on Reddit. Collaborate across teams to resolve customer issues efficiently, while identifying opportunities to improve processes
• Stay up-to-date on Reddit platform updates and features
• Keep a pulse on the evolution of AI search, with an eye on opportunities through Reddit
• Champion a mindset of testing and learning to continuously innovate and prove what’s working
• Communicate recommendations and insights to team members and partners either through written reports or presentations
• Support team members on various projects and campaigns, effectively communicating timelines, status and results

• 4 plus years of relevant experience in monitoring/community management, social media strategy or social media listening
• Knowledge of industry social media monitoring and management tools for social listening, monitoring, publishing, and reporting: building dashboards, boolean queries, tagging (e.g. Sprinklr, Khoros, Brandwatch, Tableau, native social analytics, Adobe Analytics, etc.)
• Strong writing and storytelling skills to craft engaging consumer responses and content on Reddit, as well as share community insights to inform strategic business decisions
• Creative thinker with a passion for online communities
• Understanding of Reddit’s platform and culture; ability to problem-solve and think critically, provide attention to detail and bring data curiosity
• Effectively communicate on project timelines, status and results
• Team player with enthusiastic attitude and entrepreneurial spirit. Eager to learn, have fun, contribute and make an impact
• Confidence to pitch fresh ideas, think creatively, and identify problems to solve
• Ability to self-motivate, build relationships and work well across teams, work on multiple sophisticated projects at the same time, and produce high-quality work. Adaptable to shift focus in times of need.
• Excellent organizational skills with the ability to multitask and prioritize high volume, high priority initiatives
• Proficiency in Microsoft Office, e.g. Word, Excel and Power Point