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Chase Social Media Senior Associate
Job in
Columbus, Franklin County, Ohio, 43224, USA
Listed on 2026-01-26
Listing for:
SalaryGuide
Full Time
position Listed on 2026-01-26
Job specializations:
-
IT/Tech
Social Media Marketing, Digital Marketing, Data Analyst
Job Description & How to Apply Below
Responsibilities
- Support channel strategy, planning and growth, community management and engagement efforts on Reddit – to build connections with and add value to online communities, deliver consumer insights, and detect reputational risk
- Identify key communities where Chase card members engage and focus areas to launch new communities
- Monitor for trends, feedback and opportunities and engage with consumer comments on Reddit. Collaborate across teams to resolve customer issues efficiently, while identifying opportunities to improve processes
- Stay up-to-date on Reddit platform updates and features
- Keep a pulse on the evolution of AI search, with an eye on opportunities through Reddit
- Champion a mindset of testing and learning to continuously innovate and prove what’s working
- Communicate recommendations and insights to team members and partners either through written reports or presentations
- Support team members on various projects and campaigns, effectively communicating timelines, status and results
- 4 plus years of relevant experience in monitoring/community management, social media strategy or social media listening
- Knowledge of industry social media monitoring and management tools for social listening, monitoring, publishing, and reporting: building dashboards, boolean queries, tagging (e.g. Sprinklr, Khoros, Brandwatch, Tableau, native social analytics, Adobe Analytics, etc.)
- Strong writing and storytelling skills to craft engaging consumer responses and content on Reddit, as well as share community insights to inform strategic business decisions
- Creative thinker with a passion for online communities
- Understanding of Reddit’s platform and culture; ability to problem-solve and think critically, provide attention to detail and bring data curiosity
- Effectively communicate on project timelines, status and results
- Team player with enthusiastic attitude and entrepreneurial spirit. Eager to learn, have fun, contribute and make an impact
- Confidence to pitch fresh ideas, think creatively, and identify problems to solve
- comprehensive health care coverage
- on-site health and wellness centers
- retirement savings plan
- backup childcare
- tuition reimbursement
- mental health support
- financial coaching and more
Position Requirements
10+ Years
work experience
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