Specialist, Technology Analyst; Data & Analytics Platforms

Overview

If you’re passionate about being part of a dynamic organization that enables a Fortune 100 company with nearly $70 billion in annual sales to drive innovation and adopt new technologies that deliver business results, then Nationwide’s Technology team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

This role does not qualify for employer-sponsored work authorization. Nationwide does not participate in the Stem OPT Extension program.

Nationwide is seeking a Technology Analyst within the Enterprise Data Office (EDO) to support the enterprise business intelligence, reporting, and data preparation platform engineering team (Scrummybears).

This role focuses on supporting the operation, adoption, and continuous improvement of enterprise data preparation and reporting platforms, including Dataiku, Power BI, Tableau
, and related enterprise tools.

• Platform Support & Intake

• Triage and manage incoming requests through established intake channels (e.g., Service Now, Jira), identifying whether needs are related to usage support, defects, enhancements, or governance.

• Provide first-level support and guidance to users, escalating issues to engineering teams when appropriate with clear context and documentation.

• Platform Operations & Backlog Support

• Partner with platform product owners to support backlog management, including capturing, clarifying, and refining platform-related requests.

• Assist in translating user needs and operational insights into well-defined requirements, user stories, and acceptance criteria.

• Identify recurring issues, inefficiencies, or gaps in platform usage and help surface these as actionable inputs into platform improvement efforts.

• Governance, Guardrails & Standards Support

• Support enterprise governance models related to platform access, roles, permissions, and operational standards.

• Help ensure consistent application of platform guardrails by providing clear guidance and education to users.

• Proactively identify potential governance, risk, or compliance concerns related to platform usage and escalate appropriately.

• Contribute to the development and maintenance of platform standards, documentation, and usage guidelines.

• Cross-Team Coordination & Communication

• Act as a connector between platform engineering teams and key partners, including security, risk, architecture, and business analytics teams.

• Support coordination of platform changes, enhancements, and operational updates to ensure clear communication and smooth adoption.

• Assist in preparing platform communications, release notes, and user-facing materials to promote transparency and awareness.

If you’re enthusiastic about delivering secure technology solutions to support a company providing extraordinary care to its customers, then Nationwide Technology is the place for you. Nationwide's industry-leading technology workforce embraces an agile work environment and a collaborative culture to deliver outstanding solutions and results.

As a Technology Analyst you will partner with the business to understand business needs and outcomes as well as provide all types of analysis skills related to understanding and meeting business outcomes. They translate business outcomes into solution requirements using techniques such as facilitation and visual management. A Technology Analyst should have broad technology and analysis experience including: facilitation with large stakeholder groups, managing the complete requirements lifecycle, conducting structured analysis using both quantitative and qualitative techniques, analyzing data and application suites, and problem-solving using a collaborative style.

Technology Analysts are engaged in work efforts at all scales ranging from minor defect fixes and enhancements to development of new applications. You will also work on all types of solution approaches (e.g. custom development, package implementation) and domains (e.g. all application types, data warehouses, Web, and…