Field Service Technician

This is a Full-time service position where duties are to:

Report to Service Managers;
Service, support, repair and install Large and small Format printers and scanners throughout designated territory providing both phone and onsite support;keep detailed service records to note issues and solutions to those issues with maintenance records for future reference; communicate professionally with customer contacts throughout the service and install process; additional tasks as assigned.

• Take assigned service calls and communicate with customers to schedule visits in a timely manner, troubleshoot, diagnose and resolve problems with software and hardware
• Maintain open communication from start to finish
• Install print drivers and printing software, learn to use printing software and troubleshoot issues on that software as well as train customers on equipment and software usage
• Investigate customer printer issues and resolve quickly, documenting steps taken while collecting appropriate information – ie part numbers, serial numbers, meters, signatures…
• Stock vehicle with parts and supplies necessary for daily repairs
• Report low stock of commonly used parts
• Participate in training for new Models / Technology online and (hands-on) on-site with Partners

• Bachelors or Associates Degree with emphasis in IT (technology) or Electronics
• Mechanical Aptitude and use of electronic, network tools and basic hand tools
• Detail - Oriented
• Proficient in Adobe (Acrobat)
  Reader, Microsoft Office Tools (Word, Excel, Powerpoint and Outklook) Exposure to Auto desk applications, Blue Beam as well as Adobe Photoshop, InDesign etc would be a plus.
• Experience with Software installation in Windows platforms
• Basic Level knowledge in Networking and troubleshooting connectivity problems