Senior Consultant

You must work everyday onsite in Westerville, Ohio. DO NOT APPLY if you currently live outside this area. No Visa/No 3rd party/No C2C candidates. W2 candidates ONLY.

We are seeking a skilled and experienced Architect to join our Service Now Application Team. The ideal candidate will be responsible for designing, implementing, and managing the Configuration Management Database (CMDB) to ensure accurate tracking and mapping of IT assets and services. This role requires a strong understanding of ITIL best practices and data modeling.

• Develop and maintain the overall architecture and design of the CMDB.
• Define data model, relationships, and data flow between CI (Configuration Item) types.

• Lead the implementation of CMDB solutions and integrate with other data sources and processes.
• Collaborate with IT teams to ensure accurate data ingestion from various sources.

• Establish data governance frameworks to maintain data quality and integrity.
• Define processes for CI lifecycle management, including discovery, updates, and decommissioning.

• Create and maintain comprehensive documentation related to CMDB architecture and processes.
• Develop reports and dashboards to provide insights into CI relationships and status.

• Work closely with stakeholders across IT and business units to gather requirements and ensure alignment.
• Provide training and support to teams on CMDB usage and best practices.
• Monitor and analyze CMDB performance and data accuracy, recommending improvements as needed.
• Stay updated on industry trends and emerging technologies related to CMDB and IT asset management.

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 8+ years proven experience in design and implementation efforts within Service Now or other core data systems such as Active Directory, Azure, DB’s.
• Strong understanding of ITIL processes.
• Proficient in data modeling and management, with experience in relational databases.
• Excellent analytical and problem‑solving skills.
• Strong communication and interpersonal skills for effective collaboration.
• Relevant certifications are a plus.
• Experience with the following Service Now Modules a plus: ITOM, SPM, CSM, ITSM, HRSD, and Discovery.